Call Forwarding and Routing


Forward incoming calls to a route to an external number such as a cell phone or landline.


Permissions: Administrator-only


Call Forwarding Configuration


1. Select Your Desired Route to Enable Call Forwarding

Select your desired route by going to Routes, under the Settings tab.



Select the route you would like to configure for call forwarding from your list of routes. You can also use the Search bar if you know the name of your desired route.


2. Set Up a Call Forwarding Application on Your Route

Once you have selected a route, you will want to add a call forwarding application on your time condition to ensure incoming calls are forwarded to the desired number. If you have more than one time condition, you will want to make sure that the call forwarding is assigned to that which matches the specific hours where call forwarding should take place. Such as after business hours. 


  • Select your time condition on your route, and add the call forwarding application from the list of options.


  • Once the Call Forwarding application has been added to your time condition, enter the external number you would like to calls to be forwarded to, then save your changes. 




Call Forwarding in a Route Tips and Tricks (if applicable) 

It is highly recommended that you place a test call to your route after call forwarding has been applied to ensure that calls are being forwarded during your desired hours. You can utilize the Time Machine feature to place a test call during a specific day and time. 


If you need any assistance with this feature, please contact FluentStream support.


Quick-dial, from a FluentStream device: 711

Phone: 303-GO-CLOUD (303-462-5683)