Time Conditions

 

Time conditions allow you to create separate business hours, after hours, weekend, and holiday schedules. This way, your phone system will automatically route incoming calls based upon your specific schedule.

If you know that the office will be closed on specific days, or at a specific time, you can add a time condition to automatically account for the office closure. You can then add a custom recording or Auto Attendant for the closure and add it to your Route.

Note: If you are using a Business Hours Time Condition, you should treat the All Times condition as your after hours. This is useful because the All Times condition will act as a catchall event.

 

Permissions: Administrator-only

 

Time Conditions Configuration

 

1. Step 1:

  1. Select the Features option.

  2. From the Drop-down menu select Time Conditions.

  3. Here you can search any currently created Time Conditions on the Account. 

  4. Clicking Create New you can create new Time Conditions for the Account. 

2. Step 2:

  1. Name the Time Condition

  2. Select the Country and Timezone that your location is in. 

  3. Select the Occurrence of the Time Condition. 

    1. Daily: Occurs every day.

    2. Weekly: Allows you to select the specific days of the week you would like the Time Condition to occur. 

    3. Monthly: Allows you to select a specific day of each month for the time condition to occur. 

    4. Yearly: Allows for you to select a specific Month and Days of the Month selected for the time condition to occur. 

      1. Select multiple days by pressing the Shift key and selecting the days. 

  4. If specific times are needed select Custom and enter the specific times. 

    1. Start time will always need to be before end times. 

  5. Add the Time Condition after all the above settings are configured. 

 

 

 

Time Conditions Tips and Tricks 

  1. If a Time Condition needs to run from 12 AM to 9 AM and from 5 PM to 12 AM enter it as:

12:00 AM to 9: 00 AM & 5:00 PM to 11:59 PM

  1. Yearly occurring Time Conditions are usually used for creating Holiday Routing. 

  2. If you are using a Business Hours Time Condition, you should treat the All Times condition as your after hours. This is useful because the All Times condition will act as a catchall event.

 

If you need any assistance with this feature, please contact FluentStream support.

Email/ticketing: support@fluentstream.com

Quick-dial, from a FluentStream device: 711

Phone: 303-GO-CLOUD (303-462-5683)