My Agent Status is a new tab in FluentCloud Live Manager designed to give dynamic queue agents real-time control over their agent status as well as easier access to information relevant to their queue agent history.
1. Upon logging into FluentCloud Live Manager, click the My Agent Status tab from the top menu bar.
2. Across the top of the My Agent Status Page, you will see a Green, Blue, or Yellow bar depending on whether you are signed into the queue, logged out, or paused.
Green - Logged In
Blue - Logged Out
Yellow - Paused
3. Below the colored bar representing your sign in status, you will find the basic information about your agent profile.
Name - The first and last name on the attached extension.
Agent number - The dynamic agent account you are logged into.
Signed into extension - The extension you are currently using to answer queue calls.
4. The Your Queues section is where you will manage your sign-in status as well as see which queues your dynamic agent will receive calls from.
If you are currently signed out of your dynamic agent, you will be able to sign in and start receiving queue calls right away.
If you are currently signed on to your dynamic agent, you will be able to sign out completely or Pause to temporarily stop receiving queue calls.
Upon pausing in the queue, new Pause Code Reasons allow you to select a reason as to why you are pausing in the queue. Pause code reasons will appear in your Dynamic Agent Status History.
5. The Your Dynamic Agent Status History section is where you can see up-to-date information about the history of your dynamic agent. This table lists out the time, event, reason, and duration of your dynamic agent status history.
Time - What time the status event took place (hours: minutes: seconds)
Event - Which status event took place (Log In, Log Out, Pause, Unpause)
Reason - Selected pause code reason (if applicable)
Duration - Length of time of that event (hours: minutes: seconds)
Questions? Call 303-GO-CLOUD option #2 or email firstname.lastname@example.org.