The Live Phone Status option displays which phones are currently online, whether or not they are available, their last check in, IP address, port, etc. This is a good place to look if you are unsure if a phone has been registered properly, and is a good tool for troubleshooting. 


To check the Peer Status, log into my.fluentcloud.com. Go to "Reports"-->"FluentCloud Reports".



Select Live Reports:



Then, select Live Phone Status:


Apply Filter and you will see the data to the right populate. 


Here you can see the selected filtering options and the status:


At the bottom of the page, under the Settings gear, you can specify your filters:




Below are the following classifications of the Peer Statuses:


Unknown - Phone has been referenced by dialplan (we tried to send a call to it) but have no record of it communicating with us since the last Reload config. We are unable to process calls to it.

Registered - Normal online status. Our servers have the correct provisioning information. The phone is connecting to the servers and we are able to process calls to it.

Unregistered - Phone explicitly unregistered (generally before provisioning reboot). We are unable to process calls to it.

Lagged - Last keep alive packet came in above 1 second round trip time. Audio/Data packets may be behind, you may experience delays in the phone ringing, or call quality issues. 

Reachable - same as Registered. We can process calls to it.

Unreachable - Phone was previously online and registered, but is no longer reachable form our server. We cannot process calls to it.


For more details on Live Reports, please refer to the Live Reports Portal document. 


If you need assistance, please contact FluentStream Support at 303-GO-CLOUD, or 303-462-5683 (opt 2).