When creating a Route, you have the ability to send a call directly to an extension.
To do this, create a route or edit an existing one, and after you've selected the Time Condition, click Add Application and select Extension.
It will automatically set the extension to the first extension in your account. To change it to a different extension, click on Extension, then choose from the drop down list of options.
Once you've selected the extension you'd like the calls to go to, add any other applications you would like your call to be routed to, and click Save Changes to save the route.
If you have any questions or need assistance setting up your route, please call our support team at 303-GO-CLOUD option 2. (303-462-5683) opt 2