1. Create Route

In the My FluentCloud Portal, select Settings then Routes. Select Create New. 

Name the route something intuitive for your faxing purposes. Click outside of the naming field and the portal will refresh and create the route for editing. 

Click Add Time Condition—typically the "AllTimes" time condition will be the selection for your inbound fax routing. 

Then click Add Application. Select Fax Answer. 

From here you can Select Company or a specific extension on the system. 

Company will direct faxes to any extension subscribed to receive the company faxes

A specific extension will direct faxes to the email address defined in the User Settings for that extension 

2. Assign the fax number to the route

First click Settings, then Phone Numbers

Select the number you wish to assign from the left hand side.  


Select Route from the main selections at the top.

For Assigned Route, select the route that you created in Step 1. 

Toggle Enable Faxing to Yes

Finally, click Save at the very bottom. 

If you need assistance, please Contact FluentStream Support