You can set up your phone to forward incoming calls to another person, known as static forwarding, or you can forward a call as your phone rings, known as dynamic forwarding. Your phone will forward calls even if you enable the Do Not Disturb feature.

You can also reject calls from a particular contact (by sending the call to your voice mail system), or divert calls from a particular contact to another person. 

Forwarding Calls Statically

You can set up your phone to forward calls to another number.


To forward calls to another number:

1. Press , and then select Features > Forward.
The Forwarding Type Select screen displays.

2. Scroll to the forwarding type you want, and then press Select. The options are:
  • Always—To forward all incoming calls.
  • No Answer—To forward all unanswered incoming calls.
  • Busy—To forward calls that arrive when you are already in a call.
3. Do one of the following:
  • If you selected Always, enter a number to forward all incoming calls to.
  • If you selected No Answer, do the following:
    a. In the Contact field, enter a number to forward all unanswered incoming calls to.
    b. In the Forward After Rings field, enter how many rings to wait before forwarding the call (one ring is approximately six seconds).
    The recommended value is two rings.
  • If you selected Busy, enter the number to forward all future incoming calls to when you are already in another call.
4. Press the Enable soft key.

When you enable call forwarding:

  • Fwd and the number you are forwarding calls to display in the status bar.
  • If you enabled the Always forwarding type,  also displays in the status bar.


To disable call forwarding:

1. Press , and then select Features > Forward.
The Forwarding Type Select screen displays.

2. Scroll to the forwarding type you want to disable, and then press Select.
3. Press the Disable soft key.

Forwarding Calls Dynamically

You can manually forward a call to another number while your phone rings.


To forward an incoming call to another extension:

1. While your phone rings, press the Forward soft key.
The Call Forwarding screen displays.

2. Enter the phone number to forward the incoming call to.
Your phone displays the last number you forwarded calls to (either statically or dynamically). If you previously set a forwarding number and want to enter a new one, use the << soft key to delete the number.
3. Press the Forward soft key.
The incoming call is forwarded to the other person. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled.