Setting Up Conferences

You can set up a conference in one of two ways:
  • Using  or the Confrnc soft key.
  • Using the Join soft key, if you have an active and held call.

To set up a conference using the Conference key or soft key:

1. Call the first person.
2. Press  or the Confrnc soft key to create a new call. The active call is held.
3. From the Enter number screen, place a call to the second person.
4. When the second person answers, press  or the Confrnc soft key again to join all people in the conference.
The Active:Conference screen displays.


To set up a conference call with an active and held call:

If you have an active and held call, press the Join soft key.
A conference is created with the active call, the held call, and yourself.

Note If configured for single key-press conferences, you do not have to press the Conference key or the Confrnc soft key again.


Managing Conferences

To manage a conference, you must currently be in an active conference call. 

From the Active:Conference screen, you can press the Manage soft key to manage the individual participants in the conference, or end the conference call. The following figure shows the Manage soft key that displays when you are in an active conference.


To manage a conference:

From the Active:Conference screen, press the Manage soft key.
The Manage Conference screen displays.

From the Manage Conference screen, you can scroll to a conference participant and manage the participant’s conference participation, or end the conference call.

You can access the following soft keys from the Manage Conference screen:

  • Hold — Places a selected participant on hold. The held participant cannot hear any other participants and no participant can hear the held participant.
  • Back — Returns you to the Active:Conference screen.
  • End Call — Ends the conference call. The other two participants remain connected.
  • Info — Provides additional information about the selected participant.
  • Far Mute — Mutes the selected participant. The muted participant can hear all participants, but no participant can hear the muted participant.

Muting Conference Call Participants

Mute a conference participant so no one can hear the participant. The muted participant can still hear everyone else.

To mute a conference call participant:

From the Manage Conference screen, scroll to the participant you want to mute, and then press the Far Mute soft key.
The muted participant can hear all participants, but no participant can hear the muted participant.
To un-mute the participant, press the UnMute soft key.
The following figure shows the far mute feature applied to James Smith. The “far mute” icon displays next to his name, and the UnMute soft key appears.

Note: If you press  instead of the Far Mute soft key, all other participants can hear each other, but they cannot hear you. When you press , the LEDs glow red.


Placing Conference Call Participants on Hold

You can select a conference call participant and place the participant on hold. You can return the participant to the conference at any time by pressing the Resume soft key.

To place a conference call participant on hold:

From the Manage Conference screen, scroll to the participant you want to place on hold, and then press the Hold soft key.

The following figure shows James Smith on hold. The “on hold” icon displays next to his name, and the Resume soft key appears.


The held participant cannot hear any participants and no participant can hear the held participant.
To return the participant to the conference, scroll to the participant, and then press the Resume soft key.
If the held participant presses the Hold soft key on their phone, the participant will still be on hold even if you press the Resume soft key.

Removing Conference Call Participants

When you remove a conference participant, the conference call ends, but you remain in an active call with the other participant.

To remove a conference call participant:

From the Manage Conference screen, scroll to the participant you want to remove, and then press .

The participant is removed from the conference, the conference call ends, and the other participant becomes the active call.

Obtaining Information About Conference Call Participants

You can display information about a conference call participant, such as their name and number, or if they are on hold. 

To display information about a conference call participant:

1. From the Manage Conference screen, scroll to the participant whose information you want to obtain.
2. Press the Info soft key.
The Participant Info screen displays.

3. Press the Back soft key to return to the Manage Conference screen.

Holding and Resuming Conferences

When you place a conference call on hold, you place all other conference participants on hold. Conference call participants cannot hear each other. 

To place a conference call on hold:

From the Active:Conference screen, press the Hold soft key.
The Hold:Conference screen displays. The other participants are held.

From the Hold:Conference screen, you can do the following:
  • To resume the conference call, press the Resume soft key. The Active:Conference screen will display again.
  • To place a call to a new person, press the New Call soft key. The conference remains on hold, and the new call becomes the active call.
  • To end the conference call and place each conference participant on hold, press the Split soft key.

Splitting Conferences

When a conference is established, a Split soft key is available. When you split a conference, you end the conference and place all participants on hold.

To split a conference:

From the Active:Conference or Hold:Conference screen, press the Split soft key.
The conference ends, and all calls are split into individual calls and placed on hold.

Ending Conferences

You can end a conference, and your connection to the other participants, by pressing the End Call soft key. When you use the End Call soft key, the other participants remain connected.

To end a conference:

From the Active:Conference or Manage Conference screen, press the End Call soft key. 
The two other participants remain connected.