The following guide will walk you through the process of provisioning
your Polycom 430 or 450 phone to work on FluentCloud’s
new and improved hosted phone system. Please note that you may contact
a FluentStream Support Technician to assist you with this provisioning
process. To contact support dial (303) GO-CLOUD and Select Option 2 for
Step 1—Connect Your Phone
Securely connect Polycom phone to your network router. Be sure that all cables are properly inserted in the correct ports.
Step 2—Reset Phone to Factory Default
you begin configuring your phone to work with the new FluentCloud
platform you will first need to restore the Polycom phone to its
original factory settings. To do this, hold down the following four keys
simultaneously (1, 3, 5, and 7). After holding down for a few seconds the phone will prompt you to enter a password. You will need to contact support for the password at firstname.lastname@example.org or 303-GO-CLOUD.
After you’ve entered the password, select Enter and the phone will
reset to factory default. When the phone begins to boot up you will see
a Polycom welcome screen and one of the softkeys will be labeled Setup
(middle key). Click Setup and proceed to the next step.
STEP 3—Phone Configuration
you click Setup you will be prompted to the enter the phone’s
password. The password is (456). You will now be taken to the main
menu. Scroll down and select Server Menu. You will now see the Server
Type and the default shown is FTP. (Please note, if you do not see
FTP as the Server Type, the phone reset did not work properly and you
will need to manually reset the phone. Please see below for the steps on
how to do this.) Click Edit and using your arrow keys scroll and select HTTP. You will now see the Server Address and the default shown is 0.0.0.0. Click Edit and using your keypad enter p.fluentcloud.com. Please note that the . symbol can be found by pressing the * key on your keypad. Once you’ve entered the Server Address click Exit twice and then select Save and Reboot.
STEP 4—Complete Provisioning
you have completed the steps outlined above, your phone will begin a
reboot process that may take several minutes to complete. Please DO NOT
unplug the phone or make any other change to the settings while the
phone is booting up. Once the boot process has completed your Polycom
phone should be registered to work with FluentCloud. Contact a
FluentStream Support Technician to assist you if the phone is not
working properly. To contact support dial (303) GO-CLOUD and Select
Option 2 for Support.
To manually reset the phone, you will first need to make sure the phone is connected to your network and is completely booted up. From the main screen, hit the Menu button —> Settings (Option 3) —> Advanced (Option 2) —> Password 456 —> Admin Settings (Option 1) —> Reset to Defaults (Option 5). Select the first reset, select yes, and wait for phone to boot up. Do the same for each available reset, and get back to the initial set up screen from step 2 above. You should now see FTP as the Server Type.