If you encounter an issue where your phones are offline you may refer to the following procedural guide to regain network connectivity.


Symptoms

  • Incoming calls ring straight to voicemail
  • Unable to make outgoing calls
  • Incorrect date and/or time on the phone


Troubleshooting steps


Step 1  Unplug your phone's power cord, wait 1 minute, plug power back in. This is called rebooting your phone. Also, may be referred to as power cycling your phone.


After the phone reboots make a test call inbound / outbound to ensure proper functionality. If this doesn't resolve the issue proceed to Step 2 below.


Step 2  Unplug your modem, wait 1 minute, plug power back in.


Step 3  Unplug your router, wait 1 minute, plug power back in.


Step 4  Unplug your phone, wait 1 minute, plug power back in.


After the phone reboots make a test call inbound / outbound to ensure proper functionality. If this doesn't resolve the issue please contact FluentStream Support at 303-GO-CLOUD (option 2) for support for assistance.