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Knowledge base
My FluentCloud Web Portal
Admin Guide
81
How To Set Up Hotdesking on an Extension Polycom/Yealink
How To Create or Edit User Credentials (Cloud vs. Admin User)
How To Create or Upload New Recordings in the Portal
How To Add a Call Group
How To Create a Call Flow
See all 81 articles
User Guide
29
Follow Me Settings - Call Forwarding in My.FluentCloud User Portal
Call Recording in My FluentCloud - User Portal
Call Screening in My FluentCloud - User Portal
Using eFax in My FluentCloud
Exit out of Voicemail Options in My FluentCloud
See all 29 articles
Dynamic365 and Phone Integrations Soft Phone
2
Dynamics365 and Phone Integration
Dynamics365 Troubleshooting Tips
GXP2170
1
Provisioning the Grandstream GXP2170
ClickToCall
User Guide
5
How To Enable ClickToCall VanillaSoft Integration
Click2Call Google Work Around
Live Notes
Freshdesk Integration Setup Guide through ClickToCall
Voicemail Drop with Click2Call +
FluentCloud Live Manager
Installation
2
Installing FluentCloud Live Manager
Signing in to FluentCloud Live Manager
Functionality
8
Extension Availability
Enable/Disable Desktop Notifications
Filter Calls by Extension, Call Groups, Queue Calls, Queues, Outbound, or Favorites
Queues and Queue Calls in FluentCloud Live Manager
Click2Call and Live Manager Settings
See all 8 articles
FluentCloud WebPhone
Setup and Usage
9
FluentCloud Phone Setup
Call Transferring on the FluentCloud WebPhone
Placing a Call on Hold/Using Lines on the FluentCloud WebPhone
Mute a Call on the FluentCloud WebPhone
How to Sync Google contacts to the FluentStream WebPhone
See all 9 articles
Headset Troubleshooting
2
Headset Troubleshooting for Windows 7
Headset Troubleshooting for Mac OSX
Helpful Hints
Voicemail Setup Guide
2
Voicemail Box Setup Guide
Setting Up Away/Vacation/Out of Office Message
International Dialing
1
Outbound International Calling
Voicemail Cheat Sheet
1
Voicemail Box Cheat Sheet
Billing
1
Reading Your FluentStream Invoice
Comprehensive Guide to Call Forwarding
Forwarding on an Extension
1
Direct Extension Forwarding (Follow Me)
Forwarding the on the Phone Number Level
2
Forwarding as a Step in a Route
"Hard" Forward on a Phone Number
Forwarding Within Groups
2
Forwarding Calls within a Call Group
Forwarding Calls within a Queue
3rd Party Integrations
FluentCloud for Google
6
Extension and Login Preparation
Installation and Login
Call Handling and Transfers
SMS Functionality
Voicemail Management
See all 6 articles
FluentCloud for O365
6
Extension and Login Preparation
Installation and Login
Call Handling and Transfers
SMS Functionality
Voicemail Management
See all 6 articles
Telegram
0
Zendesk Integration
2
How To Enable ClickToCall Zendesk Integration
Installing the Zendesk Integration
Salesforce
3
Creating a SalesForce Profile in My.FluentCloud Portal
Creating a Layout for SalesForce in the My.FluentCloud Portal
Setting up and Managing SalesForce Chrome Extension for My.FluentCloud
Inbound SIP Header Routing
1
Sip Header Routing Overview
Freshdesk
1
FluentStream and Freshdesk Integration
Amazon Echo/Alexa
1
Using Alexa and FluentStream to Manage Calls
FluentCloud Slackbot
2
Installation of FluentCloud Slackbot
Command Functionality in FluentCloud Slackbot
Zoho Phone Bridge
1
FluentStream and Zoho Integration
Network Setup Guide and Recommendations
Customer Network Setup Guide and Recommendations
5
Customer Network Setup Guide and Recommendations
Recommended Routers
Enterprise Network Setup Guide and Recommendations
Netgear M Series (M4100, M5300, and M7100) Managed Switch Advisory
DSCP \ ToS marking used by FluentStream Phones
Headset Compatibility
Headsets
4
Plantronics Wireless CS510, CS520, CS530 and CS540
Yealink Headset YHS32
Jabra BIZ 2425
Plantronics Blackwire C310 and C320
Terms of Service
FluentCloud Terms of Service
1
FluentCloud Terms of Service
Phone :: Bria Softphone
Installation/Setup Guides
4
Bria for Windows
Bria for Mac
Bria for Android
Bria for iOS
Configure Parking Lot Appearance in Bria
1
Configure Parking Lot Appearance in Bria
Bria 3 for Windows
12
Bria 3 for Windows Installation and Set Up Guide
Headset Setup in Bria for Windows
Change Ring Device in Bria 3 for Windows
Call Transferring in Bria 3 for Windows
Conference and 3 Way Calling in Bria 3 for Windows
See all 12 articles
Bria 3 for Mac
10
Bria 3 for Mac Installation and Set Up Guide
Call Transferring in Bria 3 for Mac
Conference and 3 Way Calling in Bria 3 for Mac
Call Forwarding in Bria 3 for Mac
Call History in Bria 3 for Mac
See all 10 articles
Bria Android Edition
3
Call Transferring in Bria Android Edition
Conference Calling in Bria Android Edition
Call History in Bria Android Edition
Bria Android Tablet Edition
4
Call Transferring in Bria Android Tablet Edition
Conference Calling in Bria Android Tablet Edition
Call History in Bria Android Tablet Edition
Accessing Voicemail in Bria Android Tablet Edition
Bria iPhone Edition
3
Call Transferring in Bria iPhone Edition
Conference Calling in Bria iPhone Edition
Call History in Bria iPhone Edition
Bria iPad Edition
0
Bria Troubleshooting
5
Bria Auto Answer Problems
Bria Connectivity Issues
Bria 408 Error
Headset Troubleshooting Echo
Headset Troubleshooting Echo
How to Add XMPP Account to Bria
1
How to Add XMPP Account to Bria
Headset Setup
2
Headset Setup
Plantronics Savi Series\D100 adapter and Bria Integration
Bria 4 for Windows
2
Bria 4 for Windows Installation and Set Up
Bria 4 Call Transfers
Bria 4 for Mac
1
Bria 4 for Mac Installation and Configuration
Phone :: Other Softphone
Zoiper
7
How To Install and Uninstall Zoiper for Windows
How to Setup Zoiper for Windows
Zoiper for iOS QR Provisioning Guide
Zoiper for Android QR Provisioning Guide
Configuring Zoiper for Android/iPhone
See all 7 articles
Linphone
0
Grandstream
1
Grandstream Wave App for Android
Phone :: Polycom :: SoundPoint IP
Polycom 320, 321, 330, 331, 335
16
How to determine Polycom IP Address, Firmware Version, BootROM Version on the Polycom 320, 321, 330, 331, 335
Provisioning Your Polycom 320, 321, 330, 331, 335
Call Transferring on the Polycom 320, 321, 330, 331, 335
Conference and 3-way Calls on the Polycom 320, 321, 330, 331, 335
Do Not Disturb (DND) on the Polycom 320, 321, 330, 331, 335
See all 16 articles
Polycom 450
14
Provisioning Your Polycom 430 or 450
How to determine Polycom IP Address, Firmware Version, BootROM Version on the Polycom 450
Call Transferring on the Polycom 450
Conference and 3 Way Calling on the Polycom 450
Do Not Disturb (DND) on the Polycom 450
See all 14 articles
Polycom 550, 560, 650
14
Determine Polycom IP Address, Firmware Version, BootROM Version on the Polycom 550, 560, 650
Provisioning Guide on the Polycom 550, 560, 650
Call Transferring on the Polycom 550, 560, 650
Conference and 3 Way Calling on the Polycom 550, 560, 650
Do Not Disturb (DND) on the Polycom 550, 560, 650
See all 14 articles
Polycom 301
2
How to Configure the Polycom 301
Determine IP Address, Firmware Version, BootROM Version on the Polycom 301
Polycom 501
2
Determine IP Address, Firmware Version, BootROM Version on the Polycom 501
How to Configure the Polycom 501
Polycom 600, 601
2
How to Configure Polycom 600, and 601
Determine IP Address, Firmware Version, BootROM Version on the Pollycom 600, and 601
Polycom 670
14
How to Configure Polycom 670
Determine IP Address, Firmware Version, BootROM Version on the Polycom 670
Call Transferring on the Polycom 670
Conference and 3-way Calls on the Polycom 670
Do Not Disturb (DND) on the Polycom 670
See all 14 articles
Polycom 4000, 5000 and 6000
1
How to Configure Polycom 4000, 5000 and 6000
Polycom 7000
12
How to Configure Polycom 7000
Call Transferring on the Polycom 7000
Conference and 3 Way Calling on the Polycom 7000
Do Not Disturb (DND) on the Polycom 7000
Call Forwarding on the Polycom 7000
See all 12 articles
All Polycom Models
2
Polycom Power Consumption Chart
Compatible Headset List for Polycom Phones
Phone :: Polycom :: VVX Business Media
Polycom VVX 300/310
14
Reboot Phone, Reset to Factory Default, and Upload Log Files on the Polycom VVX 300/310
Call Transferring on the Polycom VVX 300/310
Conference and 3-way Calls on the Polycom VVX 300/310
Do Not Disturb (DND) on the Polycom VVX 300/310
Call Forwarding on the Polycom VVX 300/310
See all 14 articles
Polycom VVX 400/410
14
Reboot Phone, Reset to Factory Default, and Upload Log Files on the Polycom VVX 400/410
Call Transferring on the Polycom VVX 400/410
Conference and 3-way Calls on the Polycom VVX 400/410
Do Not Disturb (DND) on the Polycom VVX 400/410
Call Forwarding on the Polycom VVX 400/410
See all 14 articles
Polycom VVX 500/600
9
Reboot Phone, Reset to Factory Default, and Upload Log Files
Call Transferring on the Polycom VVX 500/600
Conference and 3 Way Calling on the Polycom VVX 500/600
Do Not Disturb (DND) on the Polycom VVX 500/600
Call Forwarding on the Polycom VVX 500/600
See all 9 articles
Phone :: Yealink
Yealink T22P
15
Configuring BLF Keys on the Yealink T22
Provisioning Guide for the Yealink T22
Call Transferring on the Yealink T22
Conference and 3 Way Calling on the Yealink T22
Do Not Disturb (DND) on the Yealink T22
See all 15 articles
Yealink T20P
11
Provisioning Guide for the Yealink T 20
Call Transferring on the Yealink T20
Conference and 3 Way Calling on the Yealink T20
Do Not Disturb (DND) on the Yealink T20
Call Forwarding on the Yealink T20
See all 11 articles
Yealink T28P/T26P
13
Provisioning Guide on the Yealink T28P/T26P
Call Transferring on the Yealink T28P/T26P
Conference and 3 Way Calling on the Yealink T28P/T26P
Do Not Disturb (DND) on the Yealink T28P/T26P
Call Forwarding on the Yealink T28P/T26P
See all 13 articles
Yealink T38G
12
Provisioning Guide fot the Yealink T38
Call Transferring on the Yealink T38
Conference and 3 Way Calling on the Yealink T38
Do Not Disturb (DND) on the Yealink T38
Call Forwarding on the Yealink T38
See all 12 articles
Yealink T32G
0
Yealink T19P
0
Yealink T41P/41S
8
Making Outbound Calls on the Yealink T41P/41S
Managing Inbound Calls on the Yealink T41P/41S
Call Transferring on the Yealink T41P/41S
Do Not Disturb (DND) on the Yealink T41P/41S
Changing the Ring Tone on the Yealink T41P/41S
See all 8 articles
Yealink T42G/42S
0
Yealink T46G/T46S
8
Call Transferring on the Yealink T46G/T46S
Conference and 3-way Calls on the Yealink T46G/T46S
Do Not Disturb (DND) on the Yealink T46G/T46S
Call Forwarding on the Yealink T46G/T46S
Changing the Ring Tone on the Yealink T46G/T46S
See all 8 articles
Yealink T48G/48S
15
Finding the IP Address of your Yealink T48G/48S
Call Transferring on the Yealink T48G/48S
Conference and 3 Way Calling on the Yealink T48G/48S
Do Not Disturb (DND) on the Yealink T48G/48S
Call Forwarding on the Yealink T48G/48S
See all 15 articles
Yealink W52P\H and W56P\H
15
Adding an Additional Handset to the base station.
Upgrading the Handset Firmware to the over-the-air update-able version
Call Transferring on the Yealink W52P\H and W56P\H
Conference and 3-way Calls on the Yealink W52P\H and W56P\H
Do Not Disturb (DND) on the Yealink W52P\H and W56P\H
See all 15 articles
Yealink VP530
12
Call Transferring on the Yealink VP530
Conference and 3 Way Calling on the Yealink VP530
Do Not Disturb (DND) on the Yealink VP530
Call Forwarding on the Yealink VP530
Changing the Ring Tone on the Yealink VP530
See all 12 articles
Yealink::All Models
11
Disable the Call Waiting Tone
Modify Dial Timeout on Yealink Phones
Yealink Power Consumption Guide
Compatible Headset List for Yealink Phones
Yealink DSS\Line Key Setup
See all 11 articles
Yealink T21/T21 EP-2
3
Call Transferring on the Yealink T21/T21P E-2
Do Not Disturb (DND) on the Yealink T21/T21P E-2
Manual Provisioning Guide for the Yealink T21/T21P E-2
Yealink CP860 Conference Phone
0
Yealink T27G
1
Connect phone via Dongle
Phone :: Cisco
SPA525G/G2
13
How to Configure Cisco SPA525G/G2
Connecting to a Wireless Network
Call Transferring on the Cisco SPA525G/G2
Conference and 3 Way Calling on the Cisco SPA525G/G2
Do Not Disturb (DND) on the Cisco SPA525G/G2
See all 13 articles
Cisco 7940G and 7960G
10
How to Provision Cisco 7940G and 7960G
Call Transferring on the Cisco 7940G and 7960G
Conference and 3 Way Calling on the Cisco 7940G and 7960G
Do Not Disturb (DND) on the Cisco 7940G and 7960G
Call Forwarding on the Cisco 7940G and 7960G
See all 10 articles
Cisco SPA508G
0
Cisco SPA122 Adapter
1
Provisioning Cisco SPA 112 Adapter
SPA50x\SPA30x Series Phones
6
Provisioning your Cisco SPA Series Phone
Transferring Calls for Cisco SPA 303
Do Not Disturb Cisco 303
Placing a Three-Way Conference Call Cisco 303
Using Phone Hardware and Accessories Cisco 303
See all 6 articles
Phone :: Aastra
Aastra 57i
8
How to Configure Aastra 57i
Transferring Calls on the Aastra 57i
Conference and 3 Way Calling on the Aastra 57i
Call Forwarding on the Aastra 57i
Changing the Ring Tone on the Aastra 57i
See all 8 articles
Aastra 55i
0
Aastra Button Configuration
1
Button Configuration
Phone :: Panasonic
TGP Series Cordless Phones
7
Manual Sip Account Setup
Transferring Calls with the Panasonic TGP-550
Provisioning the TGP-5xx Series Phones
Provisioning the TGP-600 Series Phone
Transferring Calls with the TGP600
See all 7 articles
Analog Phone and Fax Adapter
ObiHai
4
ObiHai Voice Usage
ObiHai Setup Instructions
OBiHai 200 -- Fax Specific System Setup
Obi200 - Ring Down \ Off-Hook Auto Dialing
Grandstream
4
Call Controls -- Grandstream Analog Gateway
How to find IP address on Grandstream HT502
Grandstream HT502 IVR Option Menu
Grandstream HT-Series Voice menu and Provisioning instructions
Cisco 186\188
1
Changing to SIP firmware for compatibility with FluentCloud Service
Fax over Analog Telephone Adapter (ATA)
1
Recommended Setup for Fax ATA devices in my.fluentcloud.com
Troubleshooting :: Network Connectivity
Phones Offline
1
Power Cycle Network Devices
Router Configuration
10
Netgear N300 (WNR3500)
Netgear N600 (WNDR3400)
Linksys E1200
ASUS RT-N66U Dark Knight
Netgear Nighthawk AC1900
See all 10 articles
Quality of Service Settings
2
Quality of Service Settings
Windows Server QoS Policy
Troubleshooting :: Call Features
International Calling
1
Country Code Reference Chart
Troubleshooting :: Faxing
Electronic Fax
0
Analog Faxing
1
Fax Machine Speed - Compatibility Mode
Troubleshooting: Email
Incoming Emails are going into Spam / Junk Folder
0
Paging Systems
Valcom
1
Valcom VIP-201 for Hosted VoIP
Algo
0
Phone :: Grandstream
GXP2100
1
Provisioning the GXP2100
GXP16xx Series
1
Provisioning Instruction for the GXP16xx Series
3CX
3CX Softphone Configuration
0
Phone::Digium
Provisioning
1
Provision D-Series Digium Phones to FluentCloud
Phone :: vTech
ErisStation Phones
1
Provisioning the ErisTerminal VSP 600
Vtech VCS/VSP
1
Provision VTech VCS/VSP Phones
Router Documentation
Peplink
1
Peplink Series Helpful Hints
Asus RT
1
Asus RT Helpful Hints
Linksys EA Series
1
Linksys EA Series Helpful Hints
Netgear WNR/WNDR
1
Netgear WNR/WNDR Helpful Hints
ZyXEL
1
ZyXEL Routers Helpful Hints
Buffalo Airstation
1
Buffalo AirStation Extreme AC1750
Cisco ASA
1
CISCO ASA 5505/5510 Helpful Hints
General Info
1
When to use Bridge Mode
Arris
1
Arris Comcast Xfinity TG862G & TG862G-CT Gateway YN3720
Phone :: Available Hardware
FluentStream Tested Phones
2
FluentStream Certified Phones
FluentStream Tested Devices
Phones Available for Sale
1
Phones Available for Sale through FluentStream
Reporting Guides
FluentCloud Reports
4
Extension Reports
Phone Numbers Reports
Agent Reports
Live Phone Status - Allowed Peer Statuses
FluentCloud Dashboard
6
Auto Attendant Keys Pressed Reports
Queue Statistics Reports
Queue Call Statistics Chart
Queue Calls Over Time Chart
Phone Number Summary Reports
See all 6 articles
FluentCloud Meetings
FluentCloud Meetings
2
How to Add a FluentCloud Meet URL to a Conference Room
How to Conduct a FluentCloud Meeting
Parking Lots
0
Phone :: Konftel
Initial Setup Instructions
0
Phone :: Phoenix Audio Technologies
Provisioning Directions
2
MT505 (Spider) Conference Phone - Provisioning Instructions
Provisioning Guide for the Yealink W52
FluentCloud Insights
Installation
4
FluentCloud Insights Mac Setup
FluentCloud Windows setup
FluentCloud Insights Linux setup
FluentCloud Insights Installation: MAC
Functionality
3
FluentCloud Insights Logging In/Out
FluentCloud Insights Queue Reports
FluentCloud Insights Edit and Filtering
Community forums
Showing recent updates
Start a new topic
FluentStream Technologies Forums
Announcements
0
Feature Requests
10
Phone Display
Posted by
Maureen Finnerty
,
over 3 years ago
Last Reply
by Maureen Finnerty
over 3 years ago
UI Changes
Posted by
Rob McNicol
,
almost 6 years ago
Last Reply
by Rob McNicol
almost 6 years ago
AutoPause Reporting
Posted by
Erick Armstrong
,
over 6 years ago
Last Reply
by Jim Hayes
over 6 years ago
See all 10 topics
Tips and Tricks
0
Report a problem
1
App update issue
Posted by
Frank Seigel
,
over 2 years ago
Last Reply
by Frank Seigel
over 2 years ago
FluentCloud WebPhone
7
Known Bugs
Posted by
Joe DeGarmo
,
about 7 years ago
Last Reply
by Joe DeGarmo
about 7 years ago
Transferring a Call
Posted by
Tony Rogers
,
almost 7 years ago
Last Reply
by Tony Rogers
almost 7 years ago
Conference calls
Posted by
Michelle Herrin
,
about 7 years ago
Last Reply
by Doug Aumont
about 7 years ago
See all 7 topics
FluentCloud Live Manager
1
In the Works March 2016
Posted by
Lacy Russell
,
almost 5 years ago
Last Reply
by Kiwi Ferris
almost 5 years ago