FluentStream Technologies

Admin Guide 81

• How To Set Up Hotdesking on an Extension Polycom/Yealink
• How To Create or Edit User Credentials (Cloud vs. Admin User)
• How To Create or Upload New Recordings in the Portal
• How To Add a Call Group
• How To Create a Call Flow

See all 81 articles

User Guide 29

• Follow Me Settings - Call Forwarding in My.FluentCloud User Portal
• Call Recording in My FluentCloud - User Portal
• Call Screening in My FluentCloud - User Portal
• Using eFax in My FluentCloud
• Exit out of Voicemail Options in My FluentCloud

See all 29 articles

Dynamic365 and Phone Integrations Soft Phone 2

• Dynamics365 and Phone Integration
• Dynamics365 Troubleshooting Tips

GXP2170 1

• Provisioning the Grandstream GXP2170

User Guide 5

• How To Enable ClickToCall VanillaSoft Integration
• Click2Call Google Work Around
• Live Notes
• Freshdesk Integration Setup Guide through ClickToCall
• Voicemail Drop with Click2Call +

Installation 2

• Installing FluentCloud Live Manager
• Signing in to FluentCloud Live Manager

Functionality 8

• Extension Availability
• Enable/Disable Desktop Notifications
• Filter Calls by Extension, Call Groups, Queue Calls, Queues, Outbound, or Favorites
• Queues and Queue Calls in FluentCloud Live Manager
• Click2Call and Live Manager Settings

See all 8 articles

Setup and Usage 9

• FluentCloud Phone Setup
• Call Transferring on the FluentCloud WebPhone
• Placing a Call on Hold/Using Lines on the FluentCloud WebPhone
• Mute a Call on the FluentCloud WebPhone
• How to Sync Google contacts to the FluentStream WebPhone

See all 9 articles

Headset Troubleshooting 2

• Headset Troubleshooting for Windows 7
• Headset Troubleshooting for Mac OSX

Voicemail Setup Guide 2

• Voicemail Box Setup Guide
• Setting Up Away/Vacation/Out of Office Message

International Dialing 1

• Outbound International Calling

Voicemail Cheat Sheet 1

• Voicemail Box Cheat Sheet

Billing 1

• Reading Your FluentStream Invoice

Forwarding on an Extension 1

• Direct Extension Forwarding (Follow Me)

Forwarding the on the Phone Number Level 2

• Forwarding as a Step in a Route
• "Hard" Forward on a Phone Number

Forwarding Within Groups 2

• Forwarding Calls within a Call Group
• Forwarding Calls within a Queue

FluentCloud for Google 6

• Extension and Login Preparation
• Installation and Login
• Call Handling and Transfers
• SMS Functionality
• Voicemail Management

See all 6 articles

FluentCloud for O365 6

• Extension and Login Preparation
• Installation and Login
• Call Handling and Transfers
• SMS Functionality
• Voicemail Management

See all 6 articles

Telegram 0

Zendesk Integration 2

• How To Enable ClickToCall Zendesk Integration
• Installing the Zendesk Integration

Salesforce 3

• Creating a SalesForce Profile in My.FluentCloud Portal
• Creating a Layout for SalesForce in the My.FluentCloud Portal
• Setting up and Managing SalesForce Chrome Extension for My.FluentCloud

Inbound SIP Header Routing 1

• Sip Header Routing Overview

Freshdesk 1

• FluentStream and Freshdesk Integration

Amazon Echo/Alexa 1

• Using Alexa and FluentStream to Manage Calls

FluentCloud Slackbot 2

• Installation of FluentCloud Slackbot
• Command Functionality in FluentCloud Slackbot

Zoho Phone Bridge 1

• FluentStream and Zoho Integration

Customer Network Setup Guide and Recommendations 5

• Customer Network Setup Guide and Recommendations
• Recommended Routers
• Enterprise Network Setup Guide and Recommendations
• Netgear M Series (M4100, M5300, and M7100) Managed Switch Advisory
• DSCP \ ToS marking used by FluentStream Phones

Headsets 4

• Plantronics Wireless CS510, CS520, CS530 and CS540
• Yealink Headset YHS32
• Jabra BIZ 2425
• Plantronics Blackwire C310 and C320

FluentCloud Terms of Service 1

• FluentCloud Terms of Service

Installation/Setup Guides 4

• Bria for Windows
• Bria for Mac
• Bria for Android
• Bria for iOS

Configure Parking Lot Appearance in Bria 1

• Configure Parking Lot Appearance in Bria

Bria 3 for Windows 12

• Bria 3 for Windows Installation and Set Up Guide
• Headset Setup in Bria for Windows
• Change Ring Device in Bria 3 for Windows
• Call Transferring in Bria 3 for Windows
• Conference and 3 Way Calling in Bria 3 for Windows

See all 12 articles

Bria 3 for Mac 10

• Bria 3 for Mac Installation and Set Up Guide
• Call Transferring in Bria 3 for Mac
• Conference and 3 Way Calling in Bria 3 for Mac
• Call Forwarding in Bria 3 for Mac
• Call History in Bria 3 for Mac

See all 10 articles

Bria Android Edition 3

• Call Transferring in Bria Android Edition
• Conference Calling in Bria Android Edition
• Call History in Bria Android Edition

Bria Android Tablet Edition 4

• Call Transferring in Bria Android Tablet Edition
• Conference Calling in Bria Android Tablet Edition
• Call History in Bria Android Tablet Edition
• Accessing Voicemail in Bria Android Tablet Edition

Bria iPhone Edition 3

• Call Transferring in Bria iPhone Edition
• Conference Calling in Bria iPhone Edition
• Call History in Bria iPhone Edition

Bria iPad Edition 0

Bria Troubleshooting 5

• Bria Auto Answer Problems
• Bria Connectivity Issues
• Bria 408 Error
• Headset Troubleshooting Echo
• Headset Troubleshooting Echo

How to Add XMPP Account to Bria 1

• How to Add XMPP Account to Bria

Headset Setup 2

• Headset Setup
• Plantronics Savi Series\D100 adapter and Bria Integration

Bria 4 for Windows 2

• Bria 4 for Windows Installation and Set Up
• Bria 4 Call Transfers

Bria 4 for Mac 1

• Bria 4 for Mac Installation and Configuration

Zoiper 7

• How To Install and Uninstall Zoiper for Windows
• How to Setup Zoiper for Windows
• Zoiper for iOS QR Provisioning Guide
• Zoiper for Android QR Provisioning Guide
• Configuring Zoiper for Android/iPhone

See all 7 articles

Linphone 0

Grandstream 1

• Grandstream Wave App for Android

Polycom 320, 321, 330, 331, 335 16

• How to determine Polycom IP Address, Firmware Version, BootROM Version on the Polycom 320, 321, 330, 331, 335
• Provisioning Your Polycom 320, 321, 330, 331, 335
• Call Transferring on the Polycom 320, 321, 330, 331, 335
• Conference and 3-way Calls on the Polycom 320, 321, 330, 331, 335
• Do Not Disturb (DND) on the Polycom 320, 321, 330, 331, 335

See all 16 articles

Polycom 450 14

• Provisioning Your Polycom 430 or 450
• How to determine Polycom IP Address, Firmware Version, BootROM Version on the Polycom 450
• Call Transferring on the Polycom 450
• Conference and 3 Way Calling on the Polycom 450
• Do Not Disturb (DND) on the Polycom 450

See all 14 articles

Polycom 550, 560, 650 14

• Determine Polycom IP Address, Firmware Version, BootROM Version on the Polycom 550, 560, 650
• Provisioning Guide on the Polycom 550, 560, 650
• Call Transferring on the Polycom 550, 560, 650
• Conference and 3 Way Calling on the Polycom 550, 560, 650
• Do Not Disturb (DND) on the Polycom 550, 560, 650

See all 14 articles

Polycom 301 2

• How to Configure the Polycom 301
• Determine IP Address, Firmware Version, BootROM Version on the Polycom 301

Polycom 501 2

• Determine IP Address, Firmware Version, BootROM Version on the Polycom 501
• How to Configure the Polycom 501

Polycom 600, 601 2

• How to Configure Polycom 600, and 601
• Determine IP Address, Firmware Version, BootROM Version on the Pollycom 600, and 601

Polycom 670 14

• How to Configure Polycom 670
• Determine IP Address, Firmware Version, BootROM Version on the Polycom 670
• Call Transferring on the Polycom 670
• Conference and 3-way Calls on the Polycom 670
• Do Not Disturb (DND) on the Polycom 670

See all 14 articles

Polycom 4000, 5000 and 6000 1

• How to Configure Polycom 4000, 5000 and 6000

Polycom 7000 12

• How to Configure Polycom 7000
• Call Transferring on the Polycom 7000
• Conference and 3 Way Calling on the Polycom 7000
• Do Not Disturb (DND) on the Polycom 7000
• Call Forwarding on the Polycom 7000

See all 12 articles

All Polycom Models 2

• Polycom Power Consumption Chart
• Compatible Headset List for Polycom Phones

Polycom VVX 300/310 14

• Reboot Phone, Reset to Factory Default, and Upload Log Files on the Polycom VVX 300/310
• Call Transferring on the Polycom VVX 300/310
• Conference and 3-way Calls on the Polycom VVX 300/310
• Do Not Disturb (DND) on the Polycom VVX 300/310
• Call Forwarding on the Polycom VVX 300/310

See all 14 articles

Polycom VVX 400/410 14

• Reboot Phone, Reset to Factory Default, and Upload Log Files on the Polycom VVX 400/410
• Call Transferring on the Polycom VVX 400/410
• Conference and 3-way Calls on the Polycom VVX 400/410
• Do Not Disturb (DND) on the Polycom VVX 400/410
• Call Forwarding on the Polycom VVX 400/410

See all 14 articles

Polycom VVX 500/600 9

• Reboot Phone, Reset to Factory Default, and Upload Log Files
• Call Transferring on the Polycom VVX 500/600
• Conference and 3 Way Calling on the Polycom VVX 500/600
• Do Not Disturb (DND) on the Polycom VVX 500/600
• Call Forwarding on the Polycom VVX 500/600

See all 9 articles

Yealink T22P 15

• Configuring BLF Keys on the Yealink T22
• Provisioning Guide for the Yealink T22
• Call Transferring on the Yealink T22
• Conference and 3 Way Calling on the Yealink T22
• Do Not Disturb (DND) on the Yealink T22

See all 15 articles

Yealink T20P 11

• Provisioning Guide for the Yealink T 20
• Call Transferring on the Yealink T20
• Conference and 3 Way Calling on the Yealink T20
• Do Not Disturb (DND) on the Yealink T20
• Call Forwarding on the Yealink T20

See all 11 articles

Yealink T28P/T26P 13

• Provisioning Guide on the Yealink T28P/T26P
• Call Transferring on the Yealink T28P/T26P
• Conference and 3 Way Calling on the Yealink T28P/T26P
• Do Not Disturb (DND) on the Yealink T28P/T26P
• Call Forwarding on the Yealink T28P/T26P

See all 13 articles

Yealink T38G 12

• Provisioning Guide fot the Yealink T38
• Call Transferring on the Yealink T38
• Conference and 3 Way Calling on the Yealink T38
• Do Not Disturb (DND) on the Yealink T38
• Call Forwarding on the Yealink T38

See all 12 articles

Yealink T32G 0

Yealink T19P 0

Yealink T41P/41S 8

• Making Outbound Calls on the Yealink T41P/41S
• Managing Inbound Calls on the Yealink T41P/41S
• Call Transferring on the Yealink T41P/41S
• Do Not Disturb (DND) on the Yealink T41P/41S
• Changing the Ring Tone on the Yealink T41P/41S

See all 8 articles

Yealink T42G/42S 0

Yealink T46G/T46S 8

• Call Transferring on the Yealink T46G/T46S
• Conference and 3-way Calls on the Yealink T46G/T46S
• Do Not Disturb (DND) on the Yealink T46G/T46S
• Call Forwarding on the Yealink T46G/T46S
• Changing the Ring Tone on the Yealink T46G/T46S

See all 8 articles

Yealink T48G/48S 15

• Finding the IP Address of your Yealink T48G/48S
• Call Transferring on the Yealink T48G/48S
• Conference and 3 Way Calling on the Yealink T48G/48S
• Do Not Disturb (DND) on the Yealink T48G/48S
• Call Forwarding on the Yealink T48G/48S

See all 15 articles

Yealink W52P\H and W56P\H 15

• Adding an Additional Handset to the base station.
• Upgrading the Handset Firmware to the over-the-air update-able version
• Call Transferring on the Yealink W52P\H and W56P\H
• Conference and 3-way Calls on the Yealink W52P\H and W56P\H
• Do Not Disturb (DND) on the Yealink W52P\H and W56P\H

See all 15 articles

Yealink VP530 12

• Call Transferring on the Yealink VP530
• Conference and 3 Way Calling on the Yealink VP530
• Do Not Disturb (DND) on the Yealink VP530
• Call Forwarding on the Yealink VP530
• Changing the Ring Tone on the Yealink VP530

See all 12 articles

Yealink::All Models 11

• Disable the Call Waiting Tone
• Modify Dial Timeout on Yealink Phones
• Yealink Power Consumption Guide
• Compatible Headset List for Yealink Phones
• Yealink DSS\Line Key Setup

See all 11 articles

Yealink T21/T21 EP-2 3

• Call Transferring on the Yealink T21/T21P E-2
• Do Not Disturb (DND) on the Yealink T21/T21P E-2
• Manual Provisioning Guide for the Yealink T21/T21P E-2

Yealink CP860 Conference Phone 0

Yealink T27G 1

• Connect phone via Dongle

SPA525G/G2 13

• How to Configure Cisco SPA525G/G2
• Connecting to a Wireless Network
• Call Transferring on the Cisco SPA525G/G2
• Conference and 3 Way Calling on the Cisco SPA525G/G2
• Do Not Disturb (DND) on the Cisco SPA525G/G2

See all 13 articles

Cisco 7940G and 7960G 10

• How to Provision Cisco 7940G and 7960G
• Call Transferring on the Cisco 7940G and 7960G
• Conference and 3 Way Calling on the Cisco 7940G and 7960G
• Do Not Disturb (DND) on the Cisco 7940G and 7960G
• Call Forwarding on the Cisco 7940G and 7960G

See all 10 articles

Cisco SPA508G 0

Cisco SPA122 Adapter 1

• Provisioning Cisco SPA 112 Adapter

SPA50x\SPA30x Series Phones 6

• Provisioning your Cisco SPA Series Phone
• Transferring Calls for Cisco SPA 303
• Do Not Disturb Cisco 303
• Placing a Three-Way Conference Call Cisco 303
• Using Phone Hardware and Accessories Cisco 303

See all 6 articles

Aastra 57i 8

• How to Configure Aastra 57i
• Transferring Calls on the Aastra 57i
• Conference and 3 Way Calling on the Aastra 57i
• Call Forwarding on the Aastra 57i
• Changing the Ring Tone on the Aastra 57i

See all 8 articles

Aastra 55i 0

Aastra Button Configuration 1

• Button Configuration

TGP Series Cordless Phones 7

• Manual Sip Account Setup
• Transferring Calls with the Panasonic TGP-550
• Provisioning the TGP-5xx Series Phones
• Provisioning the TGP-600 Series Phone
• Transferring Calls with the TGP600

See all 7 articles

ObiHai 4

• ObiHai Voice Usage
• ObiHai Setup Instructions
• OBiHai 200 -- Fax Specific System Setup
• Obi200 - Ring Down \ Off-Hook Auto Dialing

Grandstream 4

• Call Controls -- Grandstream Analog Gateway
• How to find IP address on Grandstream HT502
• Grandstream HT502 IVR Option Menu
• Grandstream HT-Series Voice menu and Provisioning instructions

Cisco 186\188 1

• Changing to SIP firmware for compatibility with FluentCloud Service

Fax over Analog Telephone Adapter (ATA) 1

• Recommended Setup for Fax ATA devices in my.fluentcloud.com

Phones Offline 1

• Power Cycle Network Devices

Router Configuration 10

• Netgear N300 (WNR3500)
• Netgear N600 (WNDR3400)
• Linksys E1200
• ASUS RT-N66U Dark Knight
• Netgear Nighthawk AC1900

See all 10 articles

Quality of Service Settings 2

• Quality of Service Settings
• Windows Server QoS Policy

International Calling 1

• Country Code Reference Chart

Electronic Fax 0

Analog Faxing 1

• Fax Machine Speed - Compatibility Mode

Incoming Emails are going into Spam / Junk Folder 0

Valcom 1

• Valcom VIP-201 for Hosted VoIP

Algo 0

GXP2100 1

• Provisioning the GXP2100

GXP16xx Series 1

• Provisioning Instruction for the GXP16xx Series

3CX Softphone Configuration 0

Provisioning 1

• Provision D-Series Digium Phones to FluentCloud

ErisStation Phones 1

• Provisioning the ErisTerminal VSP 600

Vtech VCS/VSP 1

• Provision VTech VCS/VSP Phones

Peplink 1

• Peplink Series Helpful Hints

Asus RT 1

• Asus RT Helpful Hints

Linksys EA Series 1

• Linksys EA Series Helpful Hints

Netgear WNR/WNDR 1

• Netgear WNR/WNDR Helpful Hints

ZyXEL 1

• ZyXEL Routers Helpful Hints

Buffalo Airstation 1

• Buffalo AirStation Extreme AC1750

Cisco ASA 1

• CISCO ASA 5505/5510 Helpful Hints

General Info 1

• When to use Bridge Mode

Arris 1

• Arris Comcast Xfinity TG862G & TG862G-CT Gateway YN3720

FluentStream Tested Phones 2

• FluentStream Certified Phones
• FluentStream Tested Devices

Phones Available for Sale 1

• Phones Available for Sale through FluentStream

FluentCloud Reports 4

• Extension Reports
• Phone Numbers Reports
• Agent Reports
• Live Phone Status - Allowed Peer Statuses

FluentCloud Dashboard 6

• Auto Attendant Keys Pressed Reports
• Queue Statistics Reports
• Queue Call Statistics Chart
• Queue Calls Over Time Chart
• Phone Number Summary Reports

See all 6 articles

FluentCloud Meetings 2

• How to Add a FluentCloud Meet URL to a Conference Room
• How to Conduct a FluentCloud Meeting

Parking Lots 0

Initial Setup Instructions 0

Provisioning Directions 2

• MT505 (Spider) Conference Phone - Provisioning Instructions
• Provisioning Guide for the Yealink W52

Installation 4

• FluentCloud Insights Mac Setup
• FluentCloud Windows setup
• FluentCloud Insights Linux setup
• FluentCloud Insights Installation: MAC

Functionality 3

• FluentCloud Insights Logging In/Out
• FluentCloud Insights Queue Reports
• FluentCloud Insights Edit and Filtering