Functionality

Extension Availability
An extension's availability will be reflected by the color in the upper left hand corner of the Live Extension box.   Green - if the extensio...
Wed, Mar 30, 2016 at 1:38 PM
Enable/Disable Desktop Notifications
To Enable/Disable Desktop Notifications: 1. Click the Settings Icon at the top left of the FluentCloud Live Manager window: ...
Fri, Feb 5, 2016 at 12:25 PM
Filter Calls by Extension, Call Groups, Queue Calls, Queues, Outbound, or Favorites
You have may options for filtering the call view in FluentCloud Live Manager.  The application will automatically default to "All" whic...
Wed, Mar 30, 2016 at 12:52 PM
Queues and Queue Calls in FluentCloud Live Manager
You can filter your Live Manager to view your Queues or Queue Calls. Queues: After selecting the "Queue" filter at the top for ...
Wed, Mar 30, 2016 at 1:30 PM
Click2Call and Live Manager Settings
The Click2Call will auto answer by default when you use it with the Live Manager application.   To change this, go to the options menu (the 3 bars in th...
Tue, Dec 27, 2016 at 2:15 PM
How to Transfer in Live Manager
You can easily transfer calls from the Live Manager application to another user on the account, an outside number, or your attached cell phone number. Follo...
Tue, Jan 17, 2017 at 12:40 PM
Listen/Whisper/Barge in Live Manager
Using our Live Manager app, you are able to Listen, Whisper, Barge on phones. In order to enable this you will need to enable it on the Extension level and ...
Thu, Jan 19, 2017 at 10:18 AM
Tags in Live Manager
Tags is a sorting and permissions feature that is currently being developed for more functionality. Currently, we have limited permission management through...
Tue, Jan 17, 2017 at 3:05 PM