User Guide

Lifestyle Call Attendant - Starter Guide
The Lifestyle Call Attendant allows users to route incoming calls based on where they are. For example, someone can set the attendant to route ca...
Wed, Dec 16, 2015 at 3:38 PM
Portal Color Customization
Hey, we like seeing everything in blue over here at FluentStream but it might not be everyone's color.  You now have the ability to set a color s...
Tue, Apr 5, 2016 at 7:08 AM
FluentCloud for Mobile (Android)
We are excited to say you can now access the my.fluentcloud.com  User Portal from your mobile device! Once you have downloaded the FluentCloud mobile from t...
Wed, Apr 5, 2017 at 3:55 PM
FluentCloud Mobile (iOS)
We are excited to say you can now access the my.fluentcloud.com User Portal from your mobile device!  Download the application for your iOS device here....
Fri, May 5, 2017 at 5:24 PM
How to set up Voicemail Drop Recordings
How to set up Voicemail Drop Recordings   Voicemail Drop is a feature that allows you to send pre-recorded voicemail messages to the voicemail box of unan...
Wed, Mar 25, 2020 at 4:24 PM
My Status - My FluentCloud User Portal
My Status is a new tab in my.fluentcloud.com designed to give dynamic queue agents better control over their agent status as well as easier access to inform...
Fri, Apr 6, 2018 at 12:45 PM
How to Three-Way Call on WebPhone
How to Three-Way Call on WebPhone   Allows for 3  or more parties to join a call at once.    Permissions: Cloud User & Administrator   Setting up ...
Thu, Mar 26, 2020 at 4:21 PM
How to Manage Follow Me Settings on WebPhone
How to Manage Follow Me Settings on WebPhone   Managing call forwarding settings from settings on the FluentCloud Webphone.   Use these settings to quic...
Fri, Mar 27, 2020 at 4:43 PM
Call History in My FluentCloud
This call history view is found on my.fluentcloud.com, under the User Portal. If you are an administrator on the account, please be sure to click "Po...
Wed, Jan 16, 2019 at 9:00 AM
Removing Temporary Numbers
Move to the Phone Number tab under settings Select the number you wish to remove and navigate to the routing tab. Set the Phone Number to Unassign...
Tue, May 7, 2019 at 11:24 AM