Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

How To Set Up Hotdesking on an Extension Polycom/Yealink
Enabling Hotdesking for an Extension Hotdesking allows multiple users to log in and out of the same phone. This feature is enabled only for polycom ph...
Wed, Oct 16, 2019 at 2:29 PM
How To Create or Edit User Credentials (Cloud vs. Admin User)
User Management allows you to add, remove, and reset passwords for users of My FluentCloud.  *You must be an admin user to add and edit other users. ...
Tue, Oct 22, 2019 at 2:30 PM
How To Create or Upload New Recordings in the Portal
While Recordings are primarily used for Auto-Attendants, you can also use them as an intro for a Call Group or Queue. Something as simple as a "Your...
Tue, Nov 22, 2016 at 9:18 AM
How To Add a Call Group
Call groups can be used individually within a Route, as an option on an Auto Attendant, or as a failover destination. You should use a call group when yo...
Tue, Dec 20, 2016 at 11:52 AM
How To Create a Call Flow
Call Flows are an advanced Call Routing option that allows you to use a combination of features in ways that you cannot in other applications. It is very ...
Tue, Dec 27, 2016 at 2:32 PM
How To Purchase a New Phone Number in the Portal
Click Settings in the menu, and then click Phone Numbers. Click the Buy a Number button. A pop up will...
Mon, Nov 21, 2016 at 2:56 PM
How To Set Up a Holiday Route
1. Create your holiday recording. If you need instructions to do that, visit here. 2. Setup your holiday Time Conditions. If you need instructions, ...
Tue, Oct 7, 2014 at 12:00 PM
How To Set Up a Custom/Holiday/Away Recording
1. Record the new custom recording. For instructions, read more here. 2. Setup your new Auto-Attendant. For instructions, learn how here. 3....
Tue, Oct 7, 2014 at 12:03 PM
How To Set Up a Temporary Voicemail Message on your Desk Phone
Enabling Temporary Voicemail Greeting To enable your temporary voicemail greeting: 1. Dial into your voicemail by pressing *97 on your phone. 2. En...
Tue, Apr 21, 2015 at 2:36 PM
How To Add a Custom Hold Music Playlist
FluentStream allows you to upload your own custom music and audio files to create a music on hold playlist. Once the playlist is created, you can f...
Tue, Nov 22, 2016 at 10:51 AM