Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

How To Log In and Out of My FluentCloud Web Portal
To sign into the admin Portal: 1. Visit https://my.fluentcloud.com in your Google Chrome Browser 2. Enter your User Name and P...
Tue, Nov 22, 2016 at 9:15 AM
How To Create and Edit an Extension
Each device on your system is assigned an extension. In this section, you can create new users and modify existing ones. Creating a New Extension ...
Tue, May 16, 2017 at 2:56 PM
How To Set Up Hotdesking on an Extension (Polycom Only)
Enabling Hotdesking for an Extension Hotdesking allows multiple users to log in and out of the same phone. This feature is enabled only for polyco...
Wed, Jan 4, 2017 at 3:01 PM
How To Create or Edit Portal Credentials (Cloud vs. Admin User)
User Management allows you to add, remove, and reset passwords for users of My FluentCloud. You may create two kinds of users: Adminis...
Tue, Nov 22, 2016 at 9:16 AM
How to Create and Maintain a Voicemail Box
Voicemail Boxes are generally created at the same time a new extension is created. However, if you need to manage an existing mailbox you may do it from thi...
Mon, Apr 10, 2017 at 12:42 PM
How To Create or Upload New Recordings in the Portal
While Recordings are primarily used for Auto-Attendants, you can also use them as an intro for a Call Group or Queue. Something as simple as a "Your...
Tue, Nov 22, 2016 at 9:18 AM
How To Add a Call Group
Call groups can be used individually within a Route, as an option on an Auto Attendant, or as a failover destination. You should use a call group when yo...
Tue, Dec 20, 2016 at 11:52 AM
How To Add a Call Queue
A Queue can be inserted into a Route or Auto Attendant and allows incoming calls to be prioritized in a Queue or "Line" until an available agent c...
Tue, Dec 20, 2016 at 12:19 PM
How To Create a Call Flow
Call Flows are an advanced Call Routing option that allows you to use a combination of features in ways that you cannot in other applications. It is very ...
Tue, Dec 27, 2016 at 2:32 PM
How To Create or Edit an Auto-Attendant
Note: Before you create an Auto-Attendant, you have to create all of the pieces that attach to it. These pieces include Call Groups, Queues, and Re...
Fri, Nov 18, 2016 at 12:25 PM