This call history view is found on my.fluentcloud.com, under the User Portal.


If you are an administrator on the account, please be sure to click "Portal" on the top navigation bar.


Select "Call History" from the top navigation menu. 


Filtering Options


Phone Number - Search for for by a specific phone number

Report Dates - This filter auto populates to today. This can be modified to yesterday, this week, this month or custom 



Call Direction - Filter your search for inbound or outbound calls

Call Types - Filter by 1 or more categories of calls 

Disposition - filter by whether the call was answered or not answered

Duration - minimum and maximum call time in minutes


Reading the Extension Call Summary


This report has been built to show all pertinent information about your extension call history. Along the top of the report, you will see aggregate data for the report dates selected in the filtering options.  Below that are the different columns displaying the information of the calls representing the filters selected. Please note - call recordings can be listened to and downloaded from this page.


At the bottom of the page there is an export CSV button. This button will allow users to download the report displayed to them with the same column headers. 




If you have any questions or concerns please feel free to reach out to the FluentStream Support team at 303 - GoCloud (462-5683) Option 2.