Quick Voice Menu Overview:


Pick up the handset and dial “***” to use the IVR menu.

Press “*” for the next menu option

Press “#” to return to the main menu


Option 01 - WAN DHCP \ Static \ PPPoE settings

Option 02 - Announce WAN IP address if DHCP, Set IP address if Static

Option 10 - Announce MAC address (also on sticker on bottom of adapter)

Option 12 - WAN web port access (configuration webpage).  Press 9 to enable \ disable

Option 14 - Configuration Server IP address - Announce \ set provisioning server address

Option 15 - Provisioning upgrade protocol - Press 9 to set to HTTP \ HTTPS mode if required.

Option 99 - Reboot \ Reset - Press 9 to reboot, enter the mac address to reset.  (For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”)


Provisioning Instructions via web interface:


Provisioning via the web interface is generally easier to do if there is a computer that can be used that is within the same network, or if a computer can be plugged into the LAN port of the adapter.

  • Using a computer on the same network and the WAN port connection on the adapter:
    • Once the adapter is plugged in (internet access ethernet in the WAN port - globe symbol) and fully powered up, test that your analog phone gets a dialtone when taken off-hook.  If there is no dialtone, please check the connections.
    • Pick up the analog handset, and dial *** to activate the voice menu
      • Dial 02 and record the IP address that is listed off.  If the address listed is 0.0.0.0, please check that the device is connected to a router that will issue a DHCP address.
      • Dial # to return to the main menu.
      • Dial 12 and then dial 9 to enable the WAN port web access.
      • Hangup to save your changes.
    • Enter the recorded IP address into a new tab in any web browser on the computer that is on the same network as the adapter.
    • When prompted for a password, the default is "admin".  If the default password is not working, the adapter may already be configured to our system, or another system, and can be reset (see section below).
    • Click on the Advanced Settings tab in the web configuration page, and enter the following information:
      • Upgrade Via: HTTPS
      • Config Server Path: p.fluentcloud.com
    • Scroll to the bottom of the page, and click Apply, then Reboot.
  • Using a computer plugged into the LAN port of the adapter:
    • Once the adapter is plugged in (internet access ethernet in the WAN port - globe symbol, computer in LAN port) and fully powered up, test that your analog phone gets a dialtone when taken off-hook.  If there is no dialtone, please check the connections.
    • Enter the 192.168.2.1 into a new tab in any web browser on the computer that is on the same network as the adapter.
    • When prompted for a password, the default is "admin".  If the default password is not working, the adapter may already be configured to our system, or another system, and can be reset via option 99.
    • Click on the Advanced Settings tab in the web configuration page, and enter the following information:
      • Upgrade Via: HTTPS
      • Config Server Path: p.fluentcloud.com
    • Scroll to the bottom of the page, and click Apply, then Reboot.


Entering configuration server via the voice menu directly.


Provisioning via the voice menu can be more prone to error, but is useful when there is no available computer to login.

  • Once the adapter is plugged in (internet ethernet in the WAN port - globe symbol) and fully powered up, test that your analog phone gets a dialtone when taken off-hook.  If there is no dialtone, please check the connections.
  • Pick up the analog handset, and dial *** to activate the voice menu
  • Dial 14 then dial the following once playback of current setting completes:  104131024237
  • The voice menu will playback the new setting, which should now be "104.131.24.237"
  • Press # to return to the main menu.
  • Dial 15, the press 9 to toggle the upgrade protocol to either HTTP or HTTPS.
  • Press # to return to the main menu.
  • Dial 99 then 9 to reboot the device.


Successfully configured adapters will show a LED phone symbol for each configured account, and may blink slowly to indicate new voicemail messages.  A fast blinking status light indicates the line is currently in use.