It is a good practice with this router to keep the firmware current with the latest version.

We have found that this router may need to be in a state called Bridge Mode to be able to pass traffic correctly to our servers. This is because the SIP ALG setting cannot be disabled. SIP ALG can interrupt the flow of audio from the phones to our servers and visa verse. Below is some more information on Bridge Mode for this router.

Bridge Mode

Typically, two pieces of equipment are required to connect to the Internet and the WiFi network in your home:

  • A modem connects your home to an Internet Service Provider's (e.g. Comcast's) network.

  • A router connects your wired and wireless devices to your modem.

The wireless gateway from XFINITY puts the technology of a modem and router into one piece of equipment. This can cause the aforementioned issues to occur and to bypass this you will need to use a different router. The new router that you will need for this process will act as the router and effectively causing the XFINITY device to act solely as the modem. To do this, you will have to enable the Bridge Mode feature on the wireless gateway, which turns off its routing capabilities while leaving the modem capabilities on. Below is a diagram of how this setup compares to the regular.

Note: Enabling Bridge Mode does not disable the XFINITY WiFi Home Hotspot feature. If your wireless gateway has been enabled with the XFINITY WiFi Home Hotspot feature, and you wish to disable the Home Hotspot feature, please visit Turn XFINITY WiFi Home Hotspot On or Off - My Account Help.

Toggle Bridge Mode On/Off

  1. Find a device connected to your wireless gateway home network. This device can be wirelessly or directly connected to your gateway with an Ethernet cable.

  2. Open a web browser and go to the Admin Tool at

  3. Enter the default username and password:

    1. Username: admin

    2. Password: password (case sensitive)

    3. Note: If you previously changed your Admin Tool password, use the new password to log in.

                                            Admin Tool Login Screen with Username and Password fields in the middle and Login button at the bottom.

  1. From the left-hand column, select Gateway > At a Glance.

  2. Next to Enable Bridge Mode, click Enable.

    1. If you do not see Enable Bridge Mode, navigate to Gateway > Connection > Local IP Network and follow the on-screen instructions. If you still do not see Enable Bridge Mode, please contact your ISP to have your settings manually updated.

                                            Gateway At a Glance Screen with Enable Bridge mode in the middle, with Enable and Disable options.

  1. A message appears stating "WARNING: Enabling Bridge Mode will disable Router functionality of gateway and turn off the private Wi-Fi network. Are you sure you want to continue?" Click OK to confirm.

    1. Note: Your wireless gateway may reboot/restart.

                                           Example of the warning message described earlier in this step.

  1. You can now use your own router in place of the wireless gateway's router capabilities. Click Logout at the top right. Connect router to port 1 on the XFINITY wireless gateway as the other ports are now disabled.

Contact FluentStream support if you have any questions or concerns.