Feature Codes are present telephone key combinations that can be used to easily toggle between a multitude of call settings! First, let's review already built in feature codes and explain some of the most common applications used with feature codes.
How to Use Feature Codes
Before you being creating your own feature codes, here is a quick rundown of the one's already built into the system!
Already in dialplan, no need to add:
*97 - Check Voicemail (directly on extension. May also be *85)
*98 - Check Voicemail (check a mailbox from another extension)
Agent Login - dynamic agent log in
Agent Logout - dynamic agent log out
Agent Pause - dynamic agent pause
Agent Un-Pause - dynamic agent un-pause
Auto Attendant - send call to auto attendant
Barge - listen to extension and talk to both sides of call
Call Flow - send call to call flow
Call Forwarding - forward the call
Call Group - send call to call group
Change Caller ID - change external caller id
Directory - send call to automated directory
Extension - send call directly to extension
External Agent Login - dynamic agent external log in
Listen - listen to an extension
Page - sends call with an auto-answer, intercom style
Page Group - sends call with auto-answer to group of extensions, intercom style. *Please contact FluentStream Support, at 303-GO-CLOUD to set up page groups.
Private Whisper - talk to extension
Queue - send call to queue
Receptionist Dial - checks the state of the extension called and provides double ringback if the destination is busy. Saves time for receptionist.
Play Recording - sends call to a recording, then hangs up call.
Set Global: Day/Night/Temp Mode - set mode for all managed routes on the account
Set Extension Call Forwarding - set extension to forward all direct calls
Spell String - Reads letters of given string
Toggle Global: Day/Night Mode - toggles all managed routes on the account between day/night
Toggle: Match CallerID
Toggle Specific: Day/Night Mode
Transfer Link -
Voicemail Box - sends call to voicemail, to leave a message
Voicemail Menu - sends call to voicemail menu with mailbox number and password
Whisper - listen to an extension, talk to the FluentStream side of the call
How to Create Feature Codes
To create or edit a feature code in my.fluentcloud.com, go to "Features"-->"Feature Codes"
Select "Create New"
Here you can create the specifications of the feature code:
1. Code - The number you would like to enact the Feature Code. If your account uses 3 digit extensions, then your feature code cannot exceed 2 digits. If you use 4 digit extensions, the feature code cannot exceed 3 digits.
2. Application - The application you would like attached to the Feature Code.
3. Value - Depending on the application, you can further define it with Value. For example, the "Call Forwarding" application can have the "Value" be a phone number.
4. Save/Delete - The thumbs up icon will save, the trash icons will delete.
If you have any questions or are unsure how to use Feature Codes, please call our support team at 303-GO-CLOUD opt 2. (303-462-5683 opt 2)