You can filter your Live Manager to view your Queues or Queue Calls.


Queues:


After selecting the "Queue" filter at the top for your Live Manager, it will display your queues:



Red - Signifies that there is an active call in that queue. 

Green - Signifies that the queue has had active calls recently, but no active calls are currently happening in that queue. 

White - Signifies that the queue has not had an active call in a while. 


You can filter your options by using the search bar at the top and entering the queue name or queue number. 



Queue Calls:


After selecting the "Queue Calls" filter at the top for your Live Manager, it will display your agents who are logged into a queue:



The queue cards at the top will display the number of active calls in a queue.

You can filter your options by using the search bar at the top and entering the agent's name, or their extension number. 

You can sort by extension an alphabetically by first name, or last name.

You can also toggle between the "All" view, or a selection of your current queues. 

This page will not display agents that are not logged in or paused. 

Clicking the Agent's info button (white i in black circle) will display information about the current call the agent is on.


Under Queue Calls, you can also view all calls currently waiting in queue, including the queue they belong to and the wait time, as well as unanswered calls:




The color dots are the sames as they are for your normal extension view:


Green - if the extension is available, with no pending calls  

Yellow - if the extension has a call ringing inbound, also if the extension is making an outbound call that has not connected. 

Red - if the extension is currently on a call