Select Portal (if you have admin access) and then SMS
The "Messages for - " indicates the SMS number associated with this user.
If you do not see a number listed, you do not have an SMS enabled number for the selected user. Phone number association comes from each user having a dedicated phone number assigned to their extension.
The numbers displayed below will indicate the numbers that you have conversations with. The gray number to the side shows how many messages are in the conversation.
Selecting the phone number will open up the conversation thread. Also, within this view you may compose new messages to the desired number.
To send messages to a new number, select "New Message". Enter the number you wish to send an SMS to and compose your message below.
If you have any questions about SMS or how to use it, give us a call at 303-GO-CLOUD, opt 2.