Using Parking Lots

 

Parking lots are used to place calls on hold and retrieve them again from any phone in the system.

 

The Park “Extension” will be 700. Parking Lots will go up from there to the total number of spaces.

 

Permissions: Administrator-only

 

Parking Lot Configuration

 

  1. Select Features

  2. Select Parking Lots

  1. Enabled Parking Lots

  2. Enter the Number of Spaces Needed

  3. Select a Timeout Location

Next you will need to create the Button Configurations for the Parking Lots

  1. Select Devices

  2. Select Button Configurations

  1. Press Add New Key Function 

  2. Key Type should be ParkingLot

    1. Value will need to start at 700 and go up from there. 

      1. Note: If you are using more that 10 parking lots, Skip 711. Dialing 711 from a phone on the FluentStream System will call FluentStream. 

    2. Label can be anything. 

 

Using Parking Lots

 

Parking and Retrieving Calls

To place a call into a parking lot, you will transfer the call to “700” as if it were its own extension. 

The call is then parked on the first open lot, starting with 701. 

To use parking lots, you can press the Parking Lot keys assigned to the phone or you can transfer a call to a parking lot. 

To place a call in a specific lot, you can select the lot you want them to be placed in and the call can be retrieved from there. 

To send them to the next available lot, you will select lot 700. 

To retrieve the call, you will select the lot the customer is in or dial the lot number.

 

Parking Lots with BLF Keys

Parking lots are most commonly utilized with Busy Lamp Fields (BLFs), which are the keys near the screen on most IP desk phones that display the status of the other extensions in your system. 

If your phone is compatible, you can add BLF keys for parking lots as well. 

This will allow you to see if someone is currently parked in one of the lots so you know that the caller is still waiting. 

To park a call using your BLF keys, press the Park key while in a call, and it will place that call on the first available lot, and display a red light on the button, telling you that lot now has a call parked in it. 

 

 

If you need any assistance with this feature, please contact FluentStream support.

Email/ticketing: support@fluentstream.com

Quick-dial, from a FluentStream device: 711

Phone: 303-GO-CLOUD (303-462-5683)