The following applications are commonly used when setting up Routes.
For instructions on how to create a route, please visit How to set up Routes.
Auto Attendant – An auto attendant is a menu you can create for callers to dial a certain number to reach a corresponding destination. For example, “For sales, press 2.” How to Create an Auto Attendant Call Flow – A call flow is similar to a route, but it allows a more flexible set up that you can place into a route or auto attendant. Call flows also allow you to add recordings between or in front of other applications, to give you a more personalized dial plan. How to create a Call Flow Call Forwarding – Call forwarding allows you to enter an external phone number to send the call to. This is most commonly used for sending calls to a user's cell phone. Call Forwarding in a Route Call Group – A call group is a group you create and add extensions to. When the call group is placed into a route or call flow, all of the phones in that group will ring when the call hits the call group application. This is generally used for call centers, sales teams, or if you have multiple phones you'd like to ring at the same time. How to add a Call Group Directory – A directory is a list of names and their associated extensions. This is used when a caller would like to reach a specific person or extension. Extension – Use this application to send a call to a certain single extension. How to place an Extension in a Route Fax Answer – This is used when a phone number is being associated with a fax line. Fax Answer is used when the phone number is a dedicated fax line, and no phones are attached. How to set up an Efax route Fax Detection – This is also used when a phone number is associated with a fax line, however, Fax Detection is placed at the top of the route when you'd like to receive faxes on that number, but phone(s) are still attached to that number as well. Hangup Call – This application is used to intentionally end the call. Queue – A queue is similar to a Call Group, but instead of ringing all phones at once, it places the caller in a line until an agent takes the call. This is mainly used for call centers, where agents are on the phone for an indeterminable amount of time. Instead of placing the call on hold for a specific extension, it is placed on hold for all phones, allowing the first available agent to pick up the call. This ultimately reduces wait time for the callers. How to add a Call Queue Recording – This application, when placed in a route or call flow, plays a pre-recorded message. Voicemail – This application sends the caller to a specified voicemail box to leave a message.
Check Voicemail - This application sends callers to the voicemail box log-in menu. Users can check their voicemail boxes from here by entering their voicemail box number and PIN.
The following applications are advanced features, and can be set up by Support agents, if necessary:
Answering Machine Detection
Echo Audio Callback Extension for Phone Number Milliwatt Tone Request a Callback Wait For Silence Web Service Call Spell Alpha-Numeric String Set Caller Language Text to Speech
For any questions or advice on how to best set up your route, please give us a call at 303-GO-CLOUD, then option 2 for Support. 303-462-5683 opt. 2