If you're experiencing issues with Bria not connecting properly please change your Bria firewall settings.  To change your firewall settings please do the following: 

Open up Bria
Click Softphone
click Account Settings
Double-click Account Name and SIP Account box should open
Click on Topology tab
Change Firewall traversal method to None
click Ok
Click Apply
Click Ok

If still experiencing issues:

1.  Please verify Bria is allowed on your local firewall.  This would include Windows Firewall as well as any third party security software you may have installed on your computer.
2.  Please verify you are attempting to login with the correct provisioning username and password.  To retrieve this information please contact a FluentStream representative by dialing (303) GO-CLOUD and selecting Option 2 for Support.