The instructions below are intended for users on the FluentSteam phone system, and may not be applicable for devices on other platforms. For more information on using our platform, please visit our website FluentStream.com or give us a call at 303-462-5683, opt 1.


You can transfer a call to another party in one of two ways:

  • Blind Transfer: Transfer a call directly to another party without consulting.
  • Attended Transfer: Transfer a call with prior consulting.


To perform a blind transfer:


1. Press the Transfer soft key during a call.



2. Do one of the following:

  • Enter the number you want to transfer the call to.
  • Tap the Directory soft key, and then tap the desired directory list. Tap the desired contact to dial out.
  • Tap the History soft key, and then tap the desired list. Tap the desired entry to dial out.


3. Press the Transfer soft key to complete the transfer.


To perform an attended transfer:

1. Press the Transfer soft key during a call.

2. Do one of the following:

  • Enter the number you want to transfer the call to.
  • Tap the Directory soft key, and then tap the desired directory list. Tap the desired contact to dial out.
  • Tap the History soft key, and then tap the desired list. Tap the desired entry to dial out.

3. Press Send or "OK" to initiate the call, as soon as the party answers you will be able to speak to them.


To transfer the call at this stage, simple press "Transfer" again.

 

To Transfer to Voicemail via phone interface:

You can transfer a call to voicemail of any extension by performing a Blind Transfer and adding * before the extension number (ex. *102). Once the transfer has completed, the call will be sent directly to voicemail without the extension ringing.

 

If you need assistance, please contact FluentStream Support at 303-GO-CLOUD, or 303-462-5683 (opt 2).