Voicemail Boxes are generally created at the same time a new extension is created. However, if you need to manage an existing mailbox you may do it from this menu.




In addition, if you need to create a special mailbox (i.e. general sales mailbox) that is not tied to a specific extension, you may also do that from this menu.


To manage an existing Voicemail Box:

1. Click Settings in the menu, then click Voicemail Boxes.

2. Click the voicemail box that you would like to manage from the list on the left.

3. Make the desired changes, then click the Update Mailbox button.


To create a new shared Voicemail Box:

1. Click Settings in the menu, then click Voicemail Boxes.


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2. Click the + Create New button.


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1. Enter the new Mailbox Number. If you have already created an Extension the voicemail box is created by default, so you do not need to create one. 


2. Enter a Password for the voicemail box.

By default the password will be 1234, but you can change this to whatever you'd like.


3. Enter a name for the voicemail box.


4. From the drop down menu, select a Location for the voicemail box.


5. Select the Time Zone for the mailbox. 


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6. Enter the Email Address for notifications. You may add additional email addresses by selecting "Add Another Email".

7. Select if you would like to attach an audio file and the format you would prefer.

8. Select if you would like Transcription.

9. If you have email notification turned on, you may select Delete After Delivery to delete the message off the physical device once it arrives to the email. 


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Configure the Advanced Mailbox Settings:

  • Say Caller ID -- State the caller ID of the person who left the message.
  • Review -- Allows callers to review their voicemail messages before sending them.
  • Envelope -- Play back the details of the voicemail before playing the message.
  • Say Duration -- State the length of the message.
  • Send Voicemail -- Allows users to compose messages to other users from within their own mailbox.
  • Delete After Notification -- Deletes the notification after it is delivered. Set to yes only if you are attaching the voicemail to email.
  • Hide from Directory -- Set to yes to hide the voicemail box from the directory.
  • Temporary Greeting Warning -- Warns the mailbox owner that they have a temporary greeting set.
  • Exit to Application -- Allows caller to press 0 to exit the voicemail box to another application. for instance, you may choose to allow them to exit to an auto attendant or back to the receptionist. just choose the appropriate application from the drop down menu.


Click the Add Mailbox button.


If you need assistance, please contact FluentStream Support at 303-GO-CLOUD, or 303-462-5683 (opt 2).