Adding a Contact


Click , or right-click a group and choose Add Contact to Group. The Contact Profile dialog appears.


On a new contact, this checkbox and the Introduction Message button

become enabled once you enter a softphone address. On an existing

contact, they become enabled if you enter another softphone address.


Sharing Online Status

Online status information is handled by the account specified in the Accounts Settings window. To see which account is currently being used for online status information, choose Softphone > Account Settings


Contact Flyout

Click a contact to show the Contact Flyout. This flyout shows all the contact methods set up for the contact. You can click a contact method to perform its action.



Adding a Contact using an Existing Address


You can add a contact by capturing existing information:

  • If you are on a phone call with a non-contact, click the Add to Contacts button in the call panel.
  • On the History tab, select an entry that is not a contact. Right-click and choose Add as Contact.


The Contact Profile dialog appears. Complete the dialog as desired and press OK.


If the contact method is Softphone or Jabber, an online status request is sent to this person.


Modifying the Contact List


Changing Contact Information

To change the information for a contact, Right-Click the contact and choose Edit Profile. The Contact Profile dialog appears.


Moving or Deleting a Contact

  • To drag one or more contacts to a different group, Select them and Drag to the title bar of the new group.
  • To delete one or more contacts, select them, Right-Click, and choose Delete Contact or Delete Selected. The contacts are removed from this group. If a contact belongs to several groups, it is removed from all groups.


Adding, Deleting or Renaming Groups

Select any group, Right-Click, and choose the appropriate menu item. Contacts that have no group appear under Ungrouped Contacts. You can delete, but not rename, this group.