Requirements:


  • Computer (PC\MAC\Linux)

  • Google Chrome Browser -- Lastest Version (Check Version) (Install)

  • Microphone\speakers or Headset


Computer Preparation:


Ensure that your preferred audio device (usually a headset) is selected as either the default audio device, or the default communications device depending on the operating system you use.


For Windows Users:

  • Set your preferred audio device to be the “Default Communications Device”. Right-click the volume icon and hit preferences to view the audio devices menu.

  • For assistance, refer to this guide.

For Mac Users:

  • Holding the Option key down while clicking the Volume icon will allow you to select the proper audio device.

For Linux users:

  • Settings may differ between versions, but ensuring that your desired device is selected as the default audio device is all that is generally required.




Extension Preparation


Create a new Extension for your WebPhone in the My FluentCloud Web Portal. Please note that you must have system administrative privileges in order to create a new Extension.


  • Go To Settings\Extensions, in the My FluentCloud Web Portal. The link is my.fluentcloud.com

  • Hit the “Create New” button and fill out the general information on the User Settings tab(extension #, name etc.)

  • Under the Voicemail tab, you can assign it a new Voicemail box using the default “Same” option, or select your existing Voicemail box to share with your existing extension (recommended).

  • On the User Device tab, select “FluentStream” as the manufacturer, and “FluentCloud WebPhone” as the model.

  • Hit Save and ensure you do not get any errors. If you happen to get a notice that you have hit your extension limit, contact support@fluentstream.com to let us know.



Login Preparation


The WebPhone utilizes your existing login to my.fluentcloud.com for registration purposes. While you do not need the Web Portal open to use the WebPhone, you do need to make sure your login is connected to the correct extension for it to work properly.


  • Go to Settings\User Management in the my.fluentcloud.com portal

  • Select your username, and assign your newly created WebPhone extension to your username.

  • You may also create a new login if you would like to keep your existing login attached to your original extension.

 


Install The Webphone


Now you are all ready to install and make some calls! Installing the WebPhone is easy:


  • Click here to go straight to the install page.

  • Accept the permissions request to complete the install.


The WebPhone will now be accessible like any other application installed on your computer. You may also launch it directly from Chrome. Open a new tab and Select the Apps menu at the bottom to show the WebPhone launch icon.


When opened for the first time, It will request that you enter your login information. This is the username that you setup earlier to be attached to your WebPhone Extension.


To uninstall the WebPhone:

  • Go to the Chrome Menu ()

  • Go to Settings

  • Go to the Extensions Menu (on the left side of the page)

  • Hit the Trash Can Icon () to uninstall.