The instructions below are intended for users on the FluentSteam phone system, and may not be applicable for devices on other platforms. For more information on using our platform, please visit our website FluentStream.com or give us a call at 303-462-5683, opt 1.


You can transfer a call to another party in one of the two ways:  

  • Blind Transfer: Transfer a call directly to another party without consulting.
  • Attended Transfer: Transfer a call with prior consulting.  


Performing a Blind Transfer

When you use a blind transfer, you transfer a call without speaking to the party to whom you’re transferring the call. The call is automatically transferred as soon as you dial the party’s number.


To perform a blind transfer:  

1. Press  or the Transfer soft key during a call.  
2. Enter the number you want to transfer the call to.


3. Press  to complete the transfer.  

Then the call is connected to the number to which you are transferring. 


Performing an Attended Transfer

Perform an attended transfer if you want to talk to the party to whom you’re transferring the call. Or, you can choose not to talk to the party. In this case, you wait for the party’s ring-back sound, and then transfer the call.


To perform an attended transfer:  

1. Press  or the Transfer soft key during a call.  
2. Do one of the following:  
 Enter the number you want to transfer the call to.  
- Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact.  
- Press the Directory soft key, and then select Local Calllog. Select the desired list and press  or  to select the entry.
3. Press  or  to dial out.  
4. After the party answers the call, press  or the Transfer soft key to complete the transfer.  
If you are using a handset, the transfer can be completed by hanging up the handset.  
You can cancel the transfer before the call is connected by pressing the Cancel soft key.  


Transferring to Voicemail

To Transfer to Voicemail via phone interface:

You can transfer a call to voicemail of any extension by performing a Blind Transfer and adding * before the extension number (ex. *102). Once the transfer has completed, the call will be sent directly to voicemail without the extension ringing.