Full Admin Guide can be found here for reference. Note that these settings will work in a majority of network configurations, but some modifications may be required. To complete this setup you will need the following information for the extension you would like to configure:
Server address -- Provided by FluentStream (ex: dfw-phone-1.fluentcloud.com)
Username -- "Extension-BusinessName" (ex: 100-SampleBusiness)
Password -- Can be found in my.fluentcloud.com on the User Settings tab for the extension you would like to configure as "Phone Password"
For assistance call 303-GoCloud (option 2), or email support@fluentstream.com
To access the web interface of the phone for manual setup:
- Press the MENU button, then #,5,3,4 to access the "embedded web" menu. Select "On" and save
- Press the MENU button, then #,5,0,1 to retrieve the phone's IP address (xxx.xxx.xxx.xxx)
- Open a new tab in a web browser, and enter the IP address you retrieved
- Login with the admin credentials -- Username: admin Password: adminpass
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Select the Network tab, then the Global Address Detection menu on the left of the page
- Select SIP as the detection method
- Set detection interval to 0
- Select the VoIP tab, then select the SIP Settings menu from the left of the page
- Set the Transport Protocol to UDP
- Select the Line 1 menu under SIP Settings
- Phone Number -- Optional line identification (recommended to use registration username, ex: 100)
- Line ID -- Username (ex: 100-SampleBusiness)
- Registrar Server Address -- Server address provided (ex: dfw-phone-1.fluentcloud.com)
- Registrar Server Port -- 5060
- Proxy Server Address -- Server address provided (ex: dfw-phone-1.fluentcloud.com)
- Proxy Server Port -- 5060
- Authentication ID -- Username (ex: 100-SampleBusiness)
- Authentication Password -- Password (phone password found on extension page in my.fluentcloud.com)
- Enable DNS SRV Lookup -- YES
- SIP Packet QOS -- AF42
- Keep Alive Interval -- 30
- Enable SAAF -- Default is NO, but can be enabled if the local firewall is not blocking inbound calls from rouge SIP servers
- Select Line 1 under the VoIP Settings menu on the left of the screen
- RTP Packet QOS -- AF43