To ensure the most reliable connection to our service we would recommend creating a priority rule in your router / firewall for the following server IP addresses:

Name: dfw-media-1.fluentcloud.com
Name: dfw-media-2.fluentcloud.com
Name: iad-media-1.fluentcloud.com
Name: sfo-media-1.fluentcloud.com
Name: den-media-1.fluentcloud.com

In addition you can setup port forwarding on the following ports:

SIP Port 5060 UDP
RTP Port Range 10000-20000 UDP

In addition, you should disable the SPI Firewall if one is active since this tends to cause problems for our service.

Please contact the Support Team at FluentStream Technologies if you experience any issues.

Email:  support@fluentstream.com
Phone:  711 from your FluentStream Phone or 303-462-5683 (option 2) for Support