You can configure your phone to forward incoming calls to another party by the static forwarding. You can also forward calls while your phone is ringing, refer to the dynamic forwarding. 

Static Forwarding 

You can configure three types of call forward: 
  • Always Forward: Incoming calls are immediately forwarded. 
  • Busy Forward: Incoming calls are immediately forwarded if the phone is busy. 
  • No Answer Forward: Incoming calls are forwarded if not answered after a period of time. 

You can configure the phone to support the call forward feature for the phone system, or for each account. The following describes the call forward key modes: 
  • Phone: Call forward in phone mode means that the call forward feature is effective for the phone system. 
  • Custom: Call forward in custom mode means that you can configure the call forward feature for each account or all accounts. 

To enable call forward in phone mode: 

1. Press Menu->Features->Call Forward
2. Press Up or Down to select the desired forwarding type, and then press the Enter soft key. 
3. Depending on your selection: 
    a. If you select Always Forward
        1. Press Left or Right, or the Switch soft key to select Enable from the Always field. 
        2. Enter the destination number you want to forward all incoming calls to in the Forward to field.
        3. (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. 

            

     b. If you select Busy Forward
        1. Press Left or Right, or the Switch soft key to select Enable from the Busy field. 
        2. Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field. 
        3. (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. 

            

     c. If you select No Answer Forward
        1. Press Left or Right, or the Switch soft key to select Enable from the No Answer field. 
        2. Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field. 
        3. Press Left or Right, or the Switch soft key to select the ring time to wait before forwarding in the After Ring Time field (The default ring time is 12 seconds). 
        4. (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 

            

 4. Press the Save soft key to accept the change. 
The  icon on the idle screen indicates the call forward is enabled. 

To enable call forward in custom mode: 

1. Press Menu->Features->Call Forward
2. Press Up or Down to select the desired account, and then press the Enter soft key. 
3. Press Up or Down to select the desired forwarding type, and then press the Enter soft key. 
4. Depending on your selection: 
    a. If you select Always Forward, you can enable it for a specific account. 
        1. Press Left or Right, or the Switch soft key to select Enable from the Always field. 
        2. Enter the destination number you want to forward all incoming calls to in the Forward to field. 
        3. (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field.  

            


        You can also enable the always forward for all accounts. After the always forward was enabled for a specific account, do as below: 
        1. Press or to highlight the Always field. 
        2. Press the All Lines soft key. The LCD screen prompts “Copy to All Lines?”. 

            

        3. Press the OK soft key to accept the change or the Cancel soft key to cancel. 
    b. If you select Busy Forward, you can enable it for a specific account. 
        1. Press Left or Right, or the Switch soft key to select Enable from the Busy field. 
        2. Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field. 
        3. (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field.

            


        You can also enable the busy forward for all accounts. After the busy forward was enabled for a specific account, do as below: 
        1Press Up or Down to highlight the Busy field. 
        2. Press the All Lines soft key. The LCD screen prompts “Copy to All Lines?”. 

            

        3. Press the OK soft key to accept the change or the Cancel soft key to cancel.
    c. If you select No Answer Forward, you can enable it for a specific account. 
        1. Press Left or Right, or the Switch soft key to select Enable from the No Answer field. 
        2. Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field. 
        3. Press Left or Right, or the Switch soft key to select the ring time to wait before forwarding in the After Ring Time field (The default ring time is 12 seconds). 
        4. (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 

            

 
        You can also enable the no answer forward for all accounts. After the no answer forward was enabled for a specific account, do as below: 
        1. Press Up or Down to highlight the No Answer field. 
        2. Press the All Lines soft key. The LCD screen prompts “Copy to All Lines?”. 

            

        3. Press the OK soft key to accept the change or the Cancel soft key to cancel. 
5. Press the Save soft key to accept the change or the Back soft key to cancel. 
The  icon appears on the idle screen and a specific line icon or all the line icons change to .
You can also configure call forward feature via web user interface at the path Phone->Features->Forward.

To disable call forward in phone mode: 

Do one of the following: 
- Press TRAN when the phone is idle. 
- Press Menu->Features->Call Forward
  Press Up or Down to select the desired forwarding type, then press the Enter soft key. 
  Press Left or Right, or the Switch soft key to select Disable to disable the call forward. 
  Press the Save soft key to accept the change. 

To disable call forward in custom mode for a specific account: 

Do one of the following: 
- Press TRAN when the phone is idle. 
  Press Up or Down to select the desired account. 
  Press Left or Right to select Off to disable the call forward. 
  Press the Save soft key to accept the change. 
- Press Menu->Features->Call Forward
  Press Up or Down to select the desired account, then press the Enter soft key. 
  Press Up or Down to select the desired forwarding type, then press the Enter soft key. 
  Press Left or Right the Switch soft key to select Disable to disable the call forward. 
  Press the Save soft key to accept the change. 

To disable call forward in custom mode for all accounts: 

Do one of the following: 
- Press TRAN when the phone is idle. 
  Press the All Off soft key to disable the call forward. 
  Press the Save soft key to accept the change. 
- Press Menu->Features->Call Forward
  Press the All Off soft key to disable the call forward. 
  Press the Save soft key to accept the change. 

Dynamic Forwarding


To forward an incoming call to another party: 

1. When the phone is ringing, press the Forward soft key. 
2. Enter the number you want to forward the incoming call to. 

    

3. Press OK, #_, or the Send soft key. 
The LCD screen prompts a call forward message.