This page will walk you through how to assign your Phone Numbers to Users, Routes, Managed Routes, direct Call Forwarding, or directly to a Conference Room. If you need to set up a phone number for eFax you can go here for the instructions. 

 

Click Settings, and then Phone Numbers.





Select the Phone Number you would like to edit from the left side of the screen. If the phone number is unassigned, the space to the right will be blank:



If the Phone Number is already assigned it will be indicated via the color-coded Assignment Key and the space to the right:





Below are the different ways you can assign your Phone Numbers:


Not Assigned

A newly added number will default to the "Not Assigned" status. You may want to un-assign a phone number in order to hold it on your account when it's not in use.


In this state, the Phone Number has no destination point on the system and a phone call to this number will result in an incomplete connection. You may want to un-assign a phone number in order to hold it on your account when it's not in use. 



1. Routing - Indicates how the Phone Number is Assigned. 

2. Routing Options - In the "Not Assigned" state, this sections displays the information regarding the different ways you can route the number.


User

Setting your Phone Number to the User allows you to point the phone number at 1 Extension. This is ideal if the phone has a Direct Dial or if you want all incoming calls to that number to point to only 1 Extension, without any further call routing. 



1. You will select "User" from the drop down option. This will allow you to point the phone number directly at an Extension. 


2. Here you will select which Extension (User) you'd like to point the phone number to from the drop down. 


On the right side of the screen you will see the Settings Options:



3. Location: The Location of this Phone Number. If this phone number is used for multiple locations, just select 1. The e911 is activated per the Extension location, so you do not need to worry about that setting here.

4. Prepend Caller ID: If you would like a specific caller ID attached to any incoming calls to that number, such as "Sales" or "Tech". Prepend Caller ID is limited to 5 characters.

5. Distinctive Ring: If you would like incoming calls to that number to have a distinctive ring. You may want this if you have multiple phone numbers ringing the same extension.

6. Emergency Route: If you have an emergency route set up in the event of internet outage and want all incoming calls route to route there. 

7. Record All Inbound Calls: If you would like all incoming calls made to that number to be recorded. 


Route

Assigning your Phone Numbers to a Route is the most common way to direct your inbound calls. Routes allow you to use multiple features to get your desired call behavior. If you have not already created your route or would like more information, please refer to How to Set Up Routes.



1. You will select Route from the drop down menu. This will allow you to assign the phone number to a Route.

2. Here you will select which Route you'd like the incoming calls to be pointed to.


The Settings Options:


3. Location: The Location of this Phone Number. If this phone number is used for multiple locations, just select 1. The e911 is activated per the Extension location, so you do not need to worry about that setting here.

4. Prepend Caller ID: If you would like a specific caller ID attached to any incoming calls to that number, such as "Sales" or "Tech". Prepend Caller ID is limited to 5 characters.

5. Distinctive Ring: If you would like incoming calls to that number to have a distinctive ring. You may want this if you have multiple phone numbers ringing the same extension.

6. Emergency Route: If you have an emergency route set up in the event of internet outage and want all incoming calls route to route there. 

7. Record All Inbound Calls: If you would like all incoming calls made to that number to be recorded. 


Managed Route

Phone numbers can also be assigned to Managed Routes. If you need more information on setting up managed routes, please refer to How to Use Managed Routes.



1. You will select Managed Route from the drop down menu. This will allow you to assign the phone number to a Managed Route.

2. Here you will select which Managed Route you would like the incoming calls to be pointed to. You will need to have created each Route and Managed Route set up prior to this.


The Settings Options:


3. Location: The Location of this Phone Number. If this phone number is used for multiple locations, just select 1. The e911 is activated per the Extension location, so you do not need to worry about that setting here.

4. Prepend Caller ID: If you would like a specific caller ID attached to any incoming calls to that number, such as "Sales" or "Tech". Prepend Caller ID is limited to 5 characters.

5. Distinctive Ring: If you would like incoming calls to that number to have a distinctive ring. You may want this if you have multiple phone numbers ringing the same extension.

6. Emergency Route: If you have an emergency route set up in the event of internet outage and want all incoming calls route to route there. 

7. Record All Inbound Calls: If you would like all incoming calls made to that number to be recorded.


Conference Room

If you have an Advance Conference Bridge feature on your account you may assign a dedicated phone number to reach the conference room. This allows your callers to directly enter the conference room and offers more customizable features. If you need more information on creating a conference room, please refer to How to Create A Conference Room.



1. You will select Conference Room from the drop down menu. This will allow you to assign the phone number to a Conference Room.

2. Here you will select which Conference Room you would like the incoming calls to be pointed to. You will need to create your Conference Room prior to this.

3. Location: The Location of this Phone Number. If this phone number is used for multiple locations, just select 1. The e911 is activated per the Extension location, so you do not need to worry about that setting here.

4. Prepend Caller ID: If you would like a specific caller ID attached to any incoming calls to that number, such as "Sales" or "Tech". Prepend Caller ID is limited to 5 characters.

5. Distinctive Ring: If you would like incoming calls to that number to have a distinctive ring. You may want this if you have multiple phone numbers ringing the same extension.

6. Emergency Route: If you have an emergency route set up in the event of internet outage and want all incoming calls route to route there. 

7. Record All Inbound Calls: If you would like all incoming calls made to that number to be recorded.

8. Allow Pinless Entry: Here you can enable or enable Pinless Entry.

9. Enable Custom Greeting: Here you can enable or disable a Custom Greeting. 

10. Upload a Custom Greeting for Your Room: Here you can upload a personalized greeting that will play to your callers when they enter your conference room. 


Call Forwarding

There are many ways to call forward using our system, however, if you need a simple call forwarding of 1 phone number to another number, you can easily do that on this page. If you need another kind of call forwarding, please refer to our Comprehensive Guide to Call Forwarding guide


1. You will select Call Forwarding from the drop down menu. This will allow you to enter a phone number to forward to.

2. Here under Always Forward to: you will enter the phone number you would like to forward to. To ensure proper routing, include the Area Code and format the number like: 5557778888.

3. Location: The Location of this Phone Number. If this phone number is used for multiple locations, just select 1. The e911 is activated per the Extension location, so you do not need to worry about that setting here.

4. Prepend Caller ID: If you would like a specific caller ID attached to any incoming calls to that number, such as "Sales" or "Tech". Prepend Caller ID is limited to 5 characters.

5. Distinctive Ring: If you would like incoming calls to that number to have a distinctive ring. You may want this if you have multiple phone numbers ringing the same extension.

6. Emergency Route: If you have an emergency route set up in the event of internet outage and want all incoming calls route to route there. 

7. Record All Inbound Calls: If you would like all incoming calls made to that number to be recorded.



Fax Settings

Using the FluentStream system you can easily set a number up for eFax. You can either dedicate a number to be used for efax or you can use a number for both voice and efax purposes. 


Select Fax Settings:


1. Allow as Outbound eFax Caller ID: You will want this set to "On" if you plan on making outbound faxes and want this number as a caller ID.

2. Inbound Detection: You will want this set to "On" if you want to receive incoming eFaxes on this number.

3. Fax Detection Wait Time: This is how long the system will run the fax detection. The recommended setting is 5.

4. Fax Minimum Rate: This is the minimum transmission rate the line will detect for. The recommended setting is 2400.

5. Fax Maximum Rate: This is the maximum rate the line will detect for. The recommended setting is 14400.

6. Enable T.38: We recommend keeping this "On" to allow faxes between VoIP and Analog machines.

7. Error Correction Mode: We recommend keeping this "On" to automatically detect and correct errors in the fax transmission process that are sometimes caused by telephone line noise.



If you need assistance, please contact FluentStream Support at 303-GO-CLOUD, or 303-462-5683 (opt 2).