Routes chain together Features in order to provide specific call behavior for incoming calls. To learn how to set up a Route, follow the steps below!
Select Settings and then Routes
Click + Create New
Now you may customize your Route:
5. Add Application - Here you select the call behavior you'd like to play during that Time Condition.
You can drag and drop the applications to switch the order of execution. Please make sure the Route step includes valid Time Conditions. For example, if your Route was only set for business hours, incoming calls would fail after hours since no valid Time Condition would exist. Please note that Queues, Auto Attendant, and Voicemail boxes are Final Destination Applications. This means that any application following them in the route will NOT apply.
A. The title of the Route - Main. This is what will display on the left side of of the Routes page.
B. The phone number attached to the Route
C. The first Time Condition and Applications - during the time condition "BizHrs", the calls will ring the Call Group "FWD Cell". If the call is unanswered, it will go to Voicemail Box 102.
D. The second Time Condition and Applications - during the time condition "AllTimes" (so this is anything outside of the BizHrs) it will go to the Auto Attendant. The caller will make selections from the Auto Attendant.
If you need assistance, please contact FluentStream Support at 303-GO-CLOUD, or 303-462-5683.