For the webphone, it would be valuable if users who are logged into a call queue could see the count of the number of calls in that queue and the longest wait (hold) time for the a caller in the queue.
2 people like this idea
1 Comment
Erick Armstrong
said
about 7 years ago
I like this idea. I think it would be a great addition to the live call queue reporting page.
Jim Hayes
For the webphone, it would be valuable if users who are logged into a call queue could see the count of the number of calls in that queue and the longest wait (hold) time for the a caller in the queue.
2 people like this idea